Support Services

Services to underpin your business success

Amadeus is commited to providing you with all the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively.

Amadeus e-Support Centre*

The Amadeus e-Support Centre is an online support solution specifically developed for Travel Agencies. It keeps your Travel Agency up to speed with secure 24/7 access to a wide range of support information. Ensuring assistance in problem resolution, the Amadeus e-Support Centre helps your Travel Agency to make the most out of Amadeus reservation systems.

Key Features

> Browser-based knowledge search
The knowledge base contains a wide range of help and support information that you can capture at any time. Find an answer to queries through easy access to knowledge solutions using the latest information such as error messages, ‘how to’ procedures and guidelines. What about the search? The access to these solutions is facilitated by effective search methods such as matching keywords, area browsers, and step-by-step diagnostics.

> Practical features
Why not open and save your favourite support solutions in a PDF-format, allowing you to store them offline, send to a friend or print as required. Keyword highlighting allows you to easily see on the screen the keywords you have searched for and also their synonyms, making it quicker for you to find what you are looking for.

Simplify your support experience

> Easy access
You can access the Amadeus e-Support Centre easily via a click on the Smart Tab in Amadeus Selling Platform. If you have previously registered yourself as an Amadeus e-Support Centre user you will be directed from Amadeus Selling Platform straight to the homepage without having to login - no need to remember a username and password! If you haven’t previously registered you will be presented with a simple and instant self-registration form which you will only need to fill in once.

Customer Service Centre

The Amadeus Customer Service Centre (CSC) is dedicated to providing service excellence to our customers in Australia, New Zealand and the South Pacific Islands. Our consultants come from extensive and diverse travel industry backgrounds, giving them first-hand knowledge of customers needs. We provide:

• Direct access to an experienced team of multi-skilled Customer Service Consultants. Each consultant has completed intensive Amadeus training to ensure the highest level of support and expertise possible
• Specialists dedicated to particular system features such as Fares and Ticketing, back office products as well as Moneydirect
• Extended hours of service to ensure maximum support to all customers

Our hours of operation:

• Monday to Friday: 6.00am to 8.00pm (EST)
• Saturday: 6.00am to 4.00pm (EST)
• Please note: variations in times may apply due to public holidays

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