Amadeus Air
Delivering the right content to our travel agencies around the world.
As a world-leading technology and distribution solutions provider, we deliver unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines' unique business needs, independent of their size, business model or market reach.
One of our key IT solutions, Altéa Reservations is used today by more than 143 global carriers and is based on a community approach, bringing unique advantages to our travel agency community:
- Enhanced customer servicing
Altéa Reservations carriers and travel agents share the same platform for Passenger Name Records (PNRs), flight, fares, passenger and other information and the same queue mechanism. Consequently, they can freely communicate and exchange this information
Amadeus agents notice that the reloc returned for a booking on an Altéa carrier is the same as the reloc for the booking. This is because the PNR has been created directly in the airline's own reservation system. The airline and the agent is looking at the exact same PNR.
- Access to the highest quality and accuracy of information
Altéa Reservations carriers use the same platform as travel agents as their prime source of information for their own reservation agents worldwide. Consequently, our travel agents are guaranteed the reliability of these carriers’ data in our system.
112 airlines use Altéa Reservation and Inventory, allowing even greater sharing of data throughout their airline operations. For example, travel agencies have real-time visibility of PNR changes during periods of disruption where flights maybe cancelled and passengers re-accommodated. There is no need to wait for a message from the airline.
Altéa airlines serving the Australia, New Zealand and Pacific Region include:
Qantas, Thai Airways, British Airways, Etihad, Finnair, Air France. Coming soon will be Cathay Pacific and Singapore Airlines, with Korean Air, All Nippon Airways and Air Asiana all waiting to be implemented.
Altéa carriers in alliances:
• 9 of the 12 oneworld airlines
• 17 of the 27 Star Alliance airlines (includes regional members)
• 5 of the 13 Sky Team airlines (includes associates members)
Our comprehensive data processing centre in Erding serves over 90,000 travel agency locations and some 63,000 airline sales offices, totalling around 400,000 points of sale located in 195 markets worldwide.
Delivering the right content to our travel agency partners in markets around the world is absolutely fundamental to us. We are dedicated to ensuring that we have the widest range of relevant travel content on offer, whether that is web fares, unique hotels, or the world’s widest range of cruise lines.
Air content:
- Through our system, travel agencies can access flight schedules of some 715 global airlines out of nearly 430 are readily saleable
- This includes bookable flights from nearly 70 low cost carriers,
- 310 airlines participate in our system at the highest access level that enables travel agents to secure sales in real-time as if they were using the airline’s own system to make bookings
- 230 airlines update their schedule and availability information in Amadeus in real-time providing travel agents with the most up-to-date and accurate flight information
Find out more by calling us on:
Australia 1800 060 537
New Zealand 0800 949 009
