Amadeus launches global support application first in Australia and New Zealand
Amadeus launches Amadeus e-Support Centre, a 24 hour online support platform available for travel agents with a competition to win a GPS
Sydney, 1 July 2008: Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, has launched an online support platform for users of the Amadeus system in Australia and New Zealand.
Travel agents in the Australia and New Zealand markets will now have to spend less time on the phone to resolve their queries . Amadeus e-Support Centre is an online platform accessible directly from the Amadeus system, which means that the agent does not have to interrupt their workflow and can access it directly from their working tool. Retrieving the information needed is easy through a simple search functionality that provides immediate solutions to any questions or doubts a travel agent may have.
Amadeus e-Support Centre allows travel agents to spend less time on the phone and retrieving information they need and more time on the actual selling process and responding to customers needs.
“We are very proud to be the first market to offer this innovative tool. It is another vital step in our evolution to provide solutions that deliver results to improve productivity and increase the profitability of out customers’ business. This ground-breaking new support tool will increase our reach and collaboration in the marketplace, offering 24hr support and guidance on demand, strengthening our pro-active and customer focused services” said Iain Summers, Head of Operations.
Some Amadeus customers are already using all the advantages Amades e-Support Centre brings. Jennifer Mason, Customer Support Manager, House of Travel stated “It’s easy to find the information required, the advice is market specific which is really helpful and the fact that some instructions are given on a step-by-step basis is very useful.”
Amadeus launched e-Support with a special promotion through where Amadeus agents can win a GPS navigation system. To participate, Amadeus agents only have to type ‘Win a GPS’ into the search functionality within Amadeus e-Support Centre and follow instructions.
For further information please access the Amadeus e-Support Centre or visit the Amadeus website at www.au.amadeus.com.
Notes to the editors
About Amadeus
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consultancy.
Amadeus’ distribution system allows over 75,000 travel agency locations and 11,000 airline offices to make bookings on 500 airlines. It provides access to over 58,000 hotel properties and 42 car rental companies serving over 30,000 locations.
Amadeus has central sites in Madrid (corporate headquarters & marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires and Bangkok. Amadeus has offices in 75 countries covering more than 215 markets. The company has over 6,500 employees worldwide, representing 95 nationalities. For the six months ended 30 June 2005, Amadeus reported revenues of €1,226.1m and net income of €154.2m. More information about Amadeus is available at: www.au.amadeus.com.
