2001

In January, Amadeus announces the global launch of a browser-based reservation tool called Pro Web. It is a solution that enables smaller travel agencies to enhance customer service by using the latest Internet technology, but without the need for a dedicated communications line.

Amadeus announces the global launch of the Amadeus Altéa Customer Management Solution (CMS).This cutting edge solution will allow Amadeus airline customers to optimise every aspect of their business operations and customer management activity.

Amadeus becomes the first GDS to receive ISO 9001:2000 quality management certification proving the company’s ongoing commitment to provide its customers and partners with high quality service and productive business relationships.

In the US, Amadeus announces the acquisition of e-Travel, a leading supplier of hosted corporate travel technology solutions to a blue-chip customer base that includes Gateway, Philip Morris companies and Vivendi Universal.

Unprecedented terrorist attacks make 2001 uncertain but the need and desire to travel is still strong. Almost 10 years after the creation of the first PNR, the Amadeus Central System processes approximately 1.6 million net bookings every day.

New NMCs are opened in Central and West Africa, Bosnia, Ireland, Nigeria and Qatar.

AMADEUS BOOKINGS: 386 million

AMADEUS REVENUE: €1,785 million

Amadeus Altéa Customer Management Solution (CMS) is the first new generation IT platform for the airline industry, replacing

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