Amadeus has seen a strong uptake of its Altéa Customer Management Solution (CMS)
Over the course of 2009, Amadeus data centre processed 238 million passengers boarded from airlines using Altéa, 23% more than in the previous year. This represents 11% of the world’s air traffic*.
Altéa CMS: a flagship solution in the airline industry
Since January 2009, Amadeus has migrated 31 airlines to one or more Altéa CMS modules and contracted 30 further airlines.
In the last few months, Aegean Airlines and TAM became fully operational on Altéa CMS in time record migrations.
Spanair migrated its departure control system to the Star Alliance Common IT Platform and thus completed adoption of the joint centralised platform developed and hosted by Amadeus for participating Star Alliance members.
Amadeus’ migrations are gathering pace with 77% of its Altéa customer base already using the Altéa Reservation and Inventory modules. Some 22 airlines have already cut-over to the last module of the Suite, the Altéa Departure Control System (DCS), launched in 2007.
Qantas was the first airline to migrate to Altéa DCS. In 2007, the airline migrated to Altéa DC - Flight Management, a load control system and in September 2008 to Altéa DC – Customer, to manage their check-in and flight boarding activities.
Watch Qantas talking about their migration experience
Migrations to DCS will continue to be an important focus throughout 2010 with more than 20 projects in the pipeline.
| Altéa Reservation |
Altéa Inventory |
Altéa Departure Control |
Airline e-Commerce Solution | |
|---|---|---|---|---|
| Contracted | 141 | 92 | 60 | 100+ |
| Implemented | 135 | 71 | 22 | 86 |
Airline Global Services: new consulting agreements signed in 2009
The Airline Global Services group which builds on Amadeus’ 20 year experience providing IT services to airlines, has to date undertaken consultancy and system integration projects with over 50 airlines, including Finnair, Icelandair and Lufthansa in 2009.
Discover how AGS help airlines to manage a successful IT transformation
"In this challenging operating environment we have seen airlines invest more than ever in technology that contributes to cost savings, customer benefits and revenue enhancements", said Julia Sattel, VP Airline IT, Amadeus. "Further, we have set up a dedicated IT consultancy team to ensure our airline customers are exploiting the full power of the technology we provide them with", she added.
