True Partnership
At Amadeus we are commited to developing strong, long-term relationships with customers. This means we have an In-depth knowledge of their needs.
Amadeus was founded by airlines. From the start we adopted a partnership philosophy to develop solutions for airlines and travel agencies. In-depth knowledge of customer needs is a key component to conceiving our tailor-made solutions that reduce costs, boost productivity and increase revenues - all the while improving customer service.
As a true technology partner for the travel and tourism industry, Amadeus is dedicated to innovation: our research teams design creative solutions for making travel more efficient and more enjoyable.
Have a look at our innovation showcase at
Over the years, close collaboration has been established with research teams in leading institutes throughout the world, such as Massachusetts Institute of Technology (MIT) in Boston (on revenue management mathematics) and ETH - Swiss Federal Institute of Technology - in Zurich (on high performance systems engineering).
Amadeus has a proven track record of working in partnership with our customers on large projects.
- Amadeus and Qantas have been working together since 2000 for inventing Altéa, the next generation Passenger Services System. With the recent migration of Qantas to the new check-in and flight boarding functions, the Australian airline is the first to become fully operational on the entire Altéa platform. Our unique community approach to the development of airline IT solutions reinforces our position as a true partner to our customers.
- Our new Amadeus Airline Retailing Platform was developed in collaboration with major carriers across the globe and combines the strengths of the GDS- global reach and higher value sales - with the efficiency, target marketing and brand differentiation of the online direct channel.
All our endeavours to enforce standard development process models, to operate on a component based architecture with basic functionalities available via multi-channels, to always strive for standardisation and industrialisation have one common objective: reinforcing our power of innovation.
Our partnership with Amadeus has been instrumental in the wholesale modernisation of our customer management system and the successful cutover to the new departure control module is the culmination of many years of work and investment on both sides. Exceptional customer service is a key competitive weapon and you can only deliver this by understanding the needs of individuals, which is what the integrated Altéa system provides.
