Impressive development power

Unlike many of its competitors, Amadeus retains control of its development resource. We believe this is a critical core competence for a long-term, reliable IT partner.

Amadeus has an unrivalled team of IT experts, experienced in the latest new generation technologies and capable of delivering the next generation of IT solutions that airlines, airports and ground handlers need.

Our growth, both in terms of our Airport and Airline IT Solutions portfolios and our Global Distribution System, has enabled us to capitalise on unique know-how while keeping our development costs low by recruiting new talent in-house.

To optimise the cost of development, Amadeus might outsource limited non-strategic development to third parties, but we will always retain ownership of the entire solution.

Best-in-class data centre, with no scalability limit

The Amadeus Data Centre is located in Erding, close to Munich in Germany, and operates both the Amadeus Airport and Airline IT applications and the Amadeus Global Distribution System.

It is owned and operated by Amadeus because we believe it is also a critical core competence for offering end-to-end service while decreasing IT operating costs over time.

Our data centre boasts impressive processing power and quality standards to ensure unlimited scalability for all of our customers, as well as best-in-class levels of reliability and security.

Altéa Departure Control customers, be they airports, ground handlers, or airlines enjoy best-in-class service availability of above 99.98% for their business critical airport systems.

Proven superior level of reliability

Amadeus Data Centre facts & figures (2007):

• Largest civil data centre in Europe: 480 million transactions daily
• Vast processing capacity: Peak transactions of 11,500 msg/sec and over 8,700 end-user requests per second
• Best in class Altéa services availability of 99.98%
• Secure worldwide area network
• ISO 9001 compliant
• Stringent Service Level Agreements

'Follow the sun' global support

Although all the core customer management applications are operated by our data centre in Germany, airlines, airports and ground handlers all over the world can benefit from complete peace of mind thanks to our 'follow the sun' global support.

Amadeus offers 24/7 seamless support through three service centres spread across the globe - in Miami, Erding (Germany) and Sydney.