Altéa Self Service Check-in

Altéa Self Service Check-in Empower travellers and reduce check-in costs

Altéa Self Service Check-in overview

Altéa Self Service Check-in is the best way for airlines that are already using Altéa Departure Control to develop self service check-in as quickly as possible. It supports multiple check-in channels, such as kiosks, internet and SMS, and offers consistent customer service, regardless of the channel used. Altéa Self Service Check-in also ensures an unrivalled level of reliability due to its unique architecture and integration with Altéa Departure Control.

Main Altéa Self Service Check-in features

Basic check-in features
  • Delivers all required check-in functionalities
  • Traveller identification via multiple means
  • View and change seat assignment
  • Return and through check-in
  • Multiple passenger check-in
  • View, change and validate frequent flyer number
  • Print boarding pass and itinerary
  • Provide flight, airport and bag drop-off information
  • Supports common user CUSS kiosks
Seamless integration with Altéa Departure Control
  • Integration with Altéa Departure Control provides customers with a consistent check-in experience regardless of their choice of self service or agent check-in
  • Leverages Altéa DCS business rules and consideration of customer value to offer optimised seating, onload and re-grade
Multi-channel
  • Available for internet, kiosk and SMS check-in
  • Amadeus also intends to extend Altéa Self Service Check-in to mobile devices, baggage drop-off and boarding
  • Seamless integration with your website
Customisable
  • Ability to customise branding, screen layout, language, text and process flows
  • Check-in process flows can be adapted according to the check-in scenario, eliminating unnecessary steps
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Graphical user interface

The interface of Altéa Self Service Check-in is fully customisable, regardless of the chosen channel. Branding, screen layout, text and language can all be modified to ensure a consistent and relevant approach to traveller communication.

All screens are designed to be clear, intuitive and easy to use.

Internet check-in

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Internet check-in

The seat selection screen uses clear
graphical icons and standard navigation techniques to make it very easy for travellers to view the aircraft configuration and choose their desired seat

Kiosk check-in

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Kiosk check-in

Multiple languages are supported, enabling you to extend the benefits of self service to all of the travellers

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Business impact

With Altéa Self Service Check-in, you can optimise check-in costs and gain access to additional revenue streams, while also offering enhanced customer service.

  • Reduce check-in cost

    Optimise the number of airport desks and infrastructure usage, printing and stationery costs

    Potentially check-in more travellers and airlines with the same number of operational staff

    Decrease policy compliance costs and customer complaints

  • Reduce time to market

    Comprehensive, consistent multi-channel offer leads to greater usage of self service channels

  • Increase Traveller satisfaction

    Offer differentiated service to high value customers, satisfaction easy traveller identification, comprehensive coverage of flights and connections and seamless service across channels

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development.

    Reduce total cost of ownership

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Who can use it?

Altéa Self Service Check-in can be used by any airport, ground handler or airline using Altéa Departure Control - Customer.

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Implementation

Ideally,  Altéa Self Service Check-in should be implemented at the same time as Altéa Departure Control - Customer.

Self service channels can be implemented simultaneously or one by one. We shall work extensively with you to ensure that the implementation runs as quickly as possible and with the minimum of disruption to airline operations.

Amadeus has proven experience in deploying self service check-in applications, as well as Departure Control System migration.

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Why take Altéa Self Service Check-in?

  • Develop self service check-in as fast as possible with a comprehensive multi-channel solution and optimise check-in costs
  • Take advantage of perfect integration with Altéa DCS to ensure consistency of service across all channels
  • Increase the travellers perceived control over the check-in process
  • Ensure high service levels
  • Benefit from a single supplier for the entire scope of departure control
  • Efficient IT model
  • Attract more airlines as customers
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Customer feedback

Amadeus is continuously investing in innovative airport IT solutions, which enable us to improve specific processes. Altéa Self Service Check-In is a good example: we needed to have a single provider solution that could offer comprehensive self service via kiosk, mobile or internet. Amadeus is developing it for us.

Kari Pauro
Altéa DCS Project Director
Finnair

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