Altéa Check-in Desktop

Altéa Check-in Desktop Speed up the traveller check-in process

Altéa Check-in Desktop overview

Altéa Check-in Desktop is an intuitive workflow-driven user interface which ensures fast and consistent check-in and boarding services for all the airlines customers.

Altéa Check-in Desktop has been designed from the ground up in conjunction with our Altéa Departure Control - Customer solution to take full advantage of the automated and customer-centric features that it provides.

It is the optimal option for enforcing best practices at the airport and for maximising the productivity of your check-in agents.

Main Altéa Check-in Desktop features

Intuitive workflows
  • The check-in process is optimised for the type of check-in being performed
  • Airport and travel-specific business rules can be used to customise workflows
  • Guided workflows ensure that all agents are able to efficiently deal with even the most complex scenarios
  • Supports multiple task management
  • Integrated dynamic agent alert system configured by business rules for each airline
Easy passenger identification
  • Passengers may be identified via multiple means, such as swiping of their passport, credit card or frequent flyer card
Full passenger data
  • Once the passenger has been identified, all relevant information, such as connecting flights, special service requests, frequent flyer details and information on linked passengers, is automatically available to the agent provided the airline is hosted in Amadeus
Altéa Integration
  • Direct pass through to Altéa Reservation allows easy retrieval and updating of bookings and electronic tickets provided the airlines is hosted in Amadeus
Multi airline interface
  • The Altéa Check-in Desktop enables ground handlers to access multiple airlines from the same Graphical User Interface (GUI), thus helping to reduce training needs
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Graphical user interface

The graphical user interface has been designed in partnership with successful global network airlines and human - computer interface design specialists. All workflows are guided and intuitive in order to simplify and speed up the check-in process.

The GUI can be used equally with or without a mouse depending on your terminal set-up. A basic check in can be achieved in as little as a document swipe plus three key strokes

Check-in interface

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Check-in interface

The easy-to-use workflow oriented user interface ensures that the check-in experience is quick and adapted to each customer

Seat selection

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Seat selection

The seat map is shared by reservations and departure control systems to avoid any discrepancies

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Business impact

With Altéa Check-in Desktop, you can ensure that you take full advantage of the core capabilities of Altéa Departure Control - Customer, especially in terms of productivity and Traveller satisfaction.

  • Reduce costs

    Smart, guided workflows reduce the time required to deal with both simple and complex check-in scenarios

    Reduce the cost of airport staff training

    Gain up to 20% productivity at check-in

  • Enforce airline policy

    Enforced and easy collection of excess baggage charges

  • Increase Traveller satisfaction

    Improve the check-in experience

    Offer differentiated service to the airlines high value passengers, easy traveller identification and comprehensive coverage of flights and connections provided the airline is hosted in Amadeus

    Efficient workflows reduce waiting time at the airport, particularly for travellers with, or waiting behind, complex check-ins

    Provide the same high level of service as the airlines themselves

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Who can use it?

Altéa Check-in Desktop can be used by any airline, airport or ground handler using Altéa Departure Control - Customer.

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Implementation

Altéa Check-in Desktop is easy to implement and requires minimal training because it is an intuitive graphical interface.

It is normally implemented in conjunction with Altéa Departure Control - Customer. Amadeus will work with you to define the best strategy for roll-out of Altéa Departure Control - Customer to your airport stations while ensuring perfect service continuity.

The speed of implementation depends primarily on the number of airport stations. In our experience the main constraint on the speed of implementation is the time required to train the end users. This task is greatly facilitated by the reduced training required for Altéa Check-in Desktop compared to a legacy DCS.

Altéa Check-In Desktop is certified with all major CUTE providers.

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Why take Altéa Check-in Desktop?

  • Reduce training costs, especially for seasonal staff
  • Take advantage of perfect integration and a single source of data with airlines hosted in Amadeus Altéa
  • Access multiple airlines both Amadeus and non-Amadeus hosted through the same intuitive graphical user interface
  • Implement the quickest and best customer oriented check-in process
  • Take advantage of perfect integration with Altéa Departure Control - Customer
  • Save time for all of your airport customer service agents
  • Ensure consistent use of best practice methods across all of your airport operations
  • Enhance traveller satisfaction via fast, efficient and comprehensive airport services
  • Benefit from having a single supplier across the entire scope of departure control
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