Altéa Departure Control - Customer overview

Altéa Departure Control - Customer is an innovative, new generation traveller-centric airport customer management system.

Altéa Departure Control - Customer has been designed to automate as much as possible all airport processes - from check-in to disruption management. It enables you to support self service check-in as well as offering preferred service to the airlines most valuable customers.

The ultimate solution for implementing new generation airport processes and mastering the whole customer experience, Altéa Departure Control - Customer facilitates agent activities and maximises the effect of every traveller contact.

It is seamlessly integrated with Altéa Reservation and Inventory for those airlines which are hosted in the Amadeus Altéa Customer Management Solution, it also enables you to remove the usual constraints of operating in separate systems and ensures seamless integration with the airline reservation and ticketing systems until the very last second before departure.

Graphical user interface

The best way for airport agents to access Altéa Departure Control - Customer is to use Altéa Check-in Desktop, a fully graphical user interface with dynamic workflows.

The travellers can of course also use Altéa Departure Control to check-in directly, using a self service interface.

The Altéa Self Service Check-in Solution provides a comprehensive multi-channel solution.

Business impact

Altéa Departure Control - Customer delivers multiple business benefits. In particular, you can use it to increase airport agents' productivity, increase traveller satisfaction at the airport and maximise revenue opportunities.

• Increased productivity

  Save time for all your airport customer service agents at check-in, collection of excess baggage, boarding and to manage disrupted passengers

  Automation of back office tasks

  Increase customer agents' productivity by up to 30%

• Increased revenue

  Attract leading airline customers with a superior customer management process

• Traveller satisfaction

  Speed up check-in, apply traveller preferences for seating consistently, enable effective service recovery actions and give priority to high-value customers (seating, denied boarding, upgrade, disruption management)

  Give unfailing customer service to the travellers as expected by the airline

• Cost reduction

  Manage multiple airlines check-in with a single multi airline check-in GUI

  Reduce training expense, especially of seasonal staff due to intuitively designed GUI and workflows

  Single system to handle multiple airline departures

• Efficient IT model

  Move to variable IT cost and benefit from shared infrastructure and community development

  Reduce total cost of ownership

Who can use it?

Altéa Departure Control - Customer is available to all airlines using Altéa Inventory.

Qantas and Finnair are the first airlines to use Altéa Departure Control - Customer in all their domestic and international airports, and numerous airlines will follow (South African Airways, Icelandair, Royal Air Maroc, El Al, etc.).

Implementation

Amadeus will work with you to define the best strategy for the roll-out of Altéa Departure Control - Customer to your airport stations while ensuring perfect service continuity.

Amadeus already has a significant and proven track record in fast and successful DCS implementation.

Why take Altéa Departure Control - Customer

• Simplify and speed up your core processes at the airport and increase the productivity of your agents
• Ensure a consistent and superior traveller experience at the airport and deliver differential service according to customer value
• Ensure all airline processes are adhered to and avoid any non-compliance penalties
• More efficient IT model
• Fast and secure implementation
• Take advantage of perfect integration with airline partners hosted in Amadeus Altéa
• Match your workflows to your operational needs
• Attract leading airlines as customers