Help make the difference at each traveller touch point
Amadeus' customer-centric new generation IT solutions puts the airline's customer, the traveller, at the centre of all airport processes and enables you as the ground handler to improve the end-to-end traveller experience.
Each traveller touch point can be used to make a difference, increase customer satisfaction and, most importantly, ensure repeat business for the airline and therefore for you as the ground handler.
Check-in & boarding
- Immediate recognition with full traveller and itinerary information
- Self service or agent check-in
- In the case of overbooking, on-load and upgrade according to the traveller's value profile
- Ability to add 'à la carte services' (lounge access, meal, entertainment, etc)
In flight
- Requested seat and meal available on board
- In case of problems with connecting flights, proactive booking on alternative flights and notification to the traveller
Transit
- Immediate recognition with full traveller and itinerary information provided
- Real-time service recovery actions to compensate for flight delays (lounge, etc)
- Smooth re-accommodation process with priority given to highest value travellers
- Traveller preferences automatically and systematically applied on new connecting flights, such as frequent flyer details, seat and meal preferences
Baggage retrieval
- Automatically trigger CRM action in the case of a baggage incident
- Automatically offer service recovery
- Capture of baggage incident into customer profile
Preferential service to the airlines' most valuable customers
Amadeus' unique customer value processing features enable full service differentiation for each of the airlines' customers, the travellers.
No more first come, first served - the Amadeus customer-centric solutions enable you to consistently allocate limited resources or privileges (seat preference, availability on an overbooked flight, availability on alternative flights in the case of disruption, etc) to the traveller according to their value to the airline, as defined by the airline.
This means you as the handling agent are able to provide consistent and preferential service to the airlines frequent travellers, who provide the majority of the airlines and hence your revenue.
Summary of benefits for the traveller
Amadeus' customer-centric solutions will really enable you as the handling agent to consistently match the increasingly demanding expectations of your customers, and their customers, the travellers.
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Speed |
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Personalised service |
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Freedom |
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No hassle |
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