Amadeus PNR Claim

Enable your travel agents to retrieve and service PNRs

With Amadeus PNR Claim travel agents can retrieve PNRs initially created in your system and, if allowed, take control of them for the purpose of ticket fulfilment or further PNR servicing.

How does it work?

• travel agent displays a PNR originally created in your system
• PNR is built in our system at end of transaction and automatically redisplayed to the agent
• all airlines in the itinerary are notified of a new locator and controlling system
• two communication methods are available for PNR Claim: terminal emulation or IATA EDIFACT

What will it do for my business?

• eliminate passive segment bookings and the associated cost
• eliminate discrepancies in your hosting system
• alleviate workload of your sales offices by passing responsibility for PNR follow-up directly to travel agents
• improve customer service by making original passenger reservations available to travel agents for further servicing

(*) available with IATA EDIFACT PNR Claim only

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