Amadeus Online Rebooking

Customer loyalty enhancing travel rebooking

"Amadeus Ticket Changer enables us to streamline our business process to deliver a quicker and more responsive service to our customers. In addition, because the process of changing and re-issuing tickets is easier and more transparent, we can enhance agent productivity whilst at the same time capture additional revenues in terms of new fares, and other fees which can often be lost."

Pia Viljaniemi

Head of e-Commerce Development
Finnair

Amadeus Online Rebooking
Amadeus Online Rebooking is an efficient and fully automatic travel modification solution which lets passengers easily make changes to bookings online – using their airlines’ familiar interface.

To meet the varying requirements of airlines, Amadeus Rebooking can be implemented in two solution variants:

with the Amadeus e-Service Solution – to let travellers make schedule changes to bookings made on the Amadeus system.
with Amadeus Ticket Changer – to let travellers make schedule and routing changes to bookings made on Amadeus and non-Amadeus systems.

How does Amadeus Online Rebooking benefit airlines?

Offers exceptionally user-friendly rebooking to customers for enhanced customer loyalty.
Completely automates the rebooking process.
Generates additional revenues through up-sell proposals.
Minimises airlines' cash refunds

Product features (varies according to selected implementation method):

Change date, itinerary and cabin/fare family of PNRs.
Automatic fare quotation for revised itinerary.
TST updated to ‘ready –to-be-ticketed’.
Residual value and penalty information are stored in PNR MCO segments.
Supports electronic tickets and on-line or off-line PNRs.
Supports domestic and international itineraries and re-issue of interline e-tickets for partner airlines.
Available worldwide and in all currencies.
Supports multiple-revalidation.
Supports online ticket issuance.
Offers the possibility to define a service fee for re-issue cases.