Amadeus Global Support

Discover the breadth of Amadeus' support services

Timely and reliable support services
Amadeus Global Support services deliver a timely and reliable service to help ensure an airline is successful at all times. The highly skilled Global Support agents work with airlines to provide complete and high quality support around the world and around the clock. Our Regional Service Management centres are in Bangkok, Nice, Madrid, and Miami.

Amadeus Global Services:

Amadeus Migration Services: smooth, timely, secure and effective data transfer at each phase of migration.
Amadeus Help-Desk Services: for business continuity post-migration. Agents at Amadeus regional centres respond to any technical or functional issues and coordinate problem escalation by enlisting the skills of specialists. Help-Desk agents are available 24x7.
Amadeus Security and Configuration Services: ensures that airline data is accurate, private, and protected at all times, these services cover the following types of data: transaction, Vendor Code, CID and certification, Extended Office Security, Passwords, WGR Set Types, Office Profile, Local Security and Administration Management.
Amadeus Documentation Services: provides easy-to-follow User Guides, Quick Cards, Product and System Online Help, e-Learning Tutorials and Reference Manuals. These documents capture both best practices and specialist knowledge.

Why not follow the lead of 90 airlines which have already adopted the Amadeus e-Commerce Airline Suite? Airlines know that Amadeus Global Support's “Follow the Sun” concept means peace of mind, seven days a week.