Amadeus Customer Service Point

Quick, effective reporting of support queries

A problem management tool and an effective platform for communication with the Amadeus support infrastructure worldwide, the Amadeus Service Management Centre (SMC). This is a web-based application that allows you to report problems to the SMC via Problem Tracking Records (PTRs) and/or use Work Orders (WOs) to submit requests for data maintenance, questions and queries.

How does it work?

any type of problems or actions can be reported regardless of the area of expertise
record templates are available to guide you through the reporting process and ensure all information is collected
once all mandatory fields are completed, a record is automatically created and assigned to the SMC for action and a number given to you for reference

What will it do for my business?

improve problem resolution time thanks to agreed Service Level Agreements and record templates to ensure all necessary information is collected right at the start
improve productivity and efficiency thanks to the application’s user-friendly graphical interface and ability to track progress of our investigation in real-time
optimise support costs by reducing number of phone calls to Amadeus and shortening the service degradation period