Amadeus e-Service Solution

The complete online post-sales servicing solution for airlines

“The Amadeus e-Service Solution has unlocked the potential and profitability of post-sales servicing for us.”

Pia Viljaniemi

Head of e-Commerce Development
Finnair

Amadeus e-Service Solution
The Amadeus e-Service Solution is the complete post-sales servicing solution designed to give airlines increased customer loyalty and yield.  The Amadeus e-Service Solution allows end-users to process all their post-sales needs online -- easily and cost-effectively.

Amadeus e-Service Solution at a glance:

• Online rebooking – for complete online travel modification.
• Online PNR servicing – managing passengers’ personal travel data and preferences.
• Online award booking – for quick and easy loyalty award booking.
• Online travel voucher management – for managing gift, compensation and unused ticket vouchers.

How can Amadeus e-Service Solution help increase an airline’s profits?
Amadeus e-Service Solution offers airlines the following profit enablers:

• An on-demand, Software-as-a-Service application that is fully scalable.
• Comprehensive real-time post-sales service and product management.
• Dynamic user interface management with CSS/xHTML.
• Professional services including dedicated training, data mining and consulting –       
  as well as account management.
• A unified B2B/B2C architecture which allows airlines to reach unmanaged,  
  lightly managed, and fully managed markets alike.
• Available in 25 languages.

Contact us for the e-Service Solution brochure!

Print