Altéa e-Ticket Synchroniser

Altéa e-Ticket Synchroniser Eliminate mismatches between bookings and e-tickets

Altéa e-Ticket Synchroniser overview

The avoidance of ticket change fees can be a major source of revenue leakage for any airline not using the most up to date technology platform. In harsh economical times, this lost revenue has a direct impact on the bottom line of the airline's business both in monetary terms as well as in strategic decision making processes. One of the ways airlines can look to turn profitable, is through the deployment of processes that prevent such revenue losses.

The Altéa e-Ticket Synchroniser is an Altéa add-on product specifically designed to support airlines in that activity. The product offers a set of featured services that monitor, report and eventually prevent change fees under-collection from any sales channel. The product also automatically synchronises the e-Ticket to match with the new reservation after schedule changes or rebookings on passenger request when the fare is fully flexible.

Main Altéa e-Ticket Synchroniser features

Customised detection of mismatch
  • Real-time detection of any e-Ticket mismatch following a booking change
  • Detection when PNL is generated prior to check-in
  • Detection at customised times before departure, with ability to target only high-risk flights
Customised notification
  • Banner displayed whenever PNR is retrieved, until the agent takes corrective action
  • Reports to the airline and/or travel agency
  • Alerts the customer via SMS messages to inform them that their ticket needs to be updated
  • Warning flags to alert check-in staff
Business rules
  • To guide corrective actions, rules can be defined to determine if the original or any other coupons on the e-Ticket server match the booking "fully", "loosely" or "not at all"
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Business impact

With Altéa e-Ticket Synchroniser, you can improve the integrity of your revenues while reducing airport manpower and enhancing the passenger service experience at check-in time.

  • Increased revenue

    Ensure a better enforcement of the fare conditions and the collection of change fees

  • Reduced costs

    Enable a more frequent usage of self service check-in facilities

  • Higher productivity

    Ease the check-in process

  • Customer satisfaction

    Reduce significantly e-Ticket mismatch problems

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Who can use it?

Altéa e-Ticket Synchroniser can be used by any airline which uses Altéa Reservation. Additional benefits are generated if you use Altéa Inventory, e-Ticket Server and/or Amadeus Ticket Changer.

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Implementation

Amadeus has considerable experience in the implementation of e-Ticketing platforms and associated functionalities. We shall work with you to determine the best method of managing a quick and risk-free implementation.

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Why take Altéa e-Ticket Synchroniser?

  • Reduce the number of customers needing ticketing service at the airport
  • Minimise customer inconvenience and frustration
  • Increase usage of self service check-in facilities
  • Protect revenue derived from ticket changes
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