Revenue Integrity Core Functions

Revenue Integrity Core Functions Eliminate non-productive bookings and enforce airline booking policies

Revenue Integrity Core Functions overview

Amadeus provides unique flight firming processes and plays a crucial role in airline revenue management. Through stabilising no-show and cancellation factors, it allows your revenue management to forecast with greater accuracy and eliminates the distribution costs of non-productive bookings.

Amadeus is a world leader in this field and is used by 60 airlines around the world. It processes over 2 million bookings per day and covers nearly 60% of all US domestic revenue passenger traffic alone.

Amadeus' extensive experience coupled with the most sophisticated solution enables you to reach an unmatched level of performance in eliminating non-productive bookings - well beyond those of robots usually used in the industry.

It is a critical solution to optimise your revenue with proven impact on your bottom line.

Main Revenue Integrity Core Functions features

PNR screening
  • Automatic and sophisticated screening of all newly created or updated PNRs within a short time after booking
Flight firming
  • Passenger integrity check: fictitious names, suspicious names
  • Booking integrity check: duplicate segments, minimum connecting time violation, class check on online and interline connections
  • Ticketing integrity checks: ticket time limit enforcement, invalid ticket, duplicate ticket
  • Group integrity check: names and ticketing enforcement, deposit enforcement
Automated duplicate PNR check
  • Check against a dedicated relational database
  • Sophisticated PNR matching: unique fuzzy name matching using ethnic origin
  • Sophisticated itinerary screening: unflyable itineraries even between different city pairs, back-to-back itineraries
Automated action for each PNR identified
  • You can choose whether to ignore, warn, queue or cancel
  • Flexible business rules to apply the right action
Flexible business rules
  • All checks and actions driven by flexible business rules down to the passenger level
  • Managed via an easy-to-use internet interface
Detailed reporting
  • Daily reports on activity against each business rule, ad hoc configurable reporting of all operational data with ability to drill down to PNR level
top

Main options

HX Management Report
  • Analyse cancelled bookings from GDS BIDT reports and easily recover cancelled booking costs from agents
No Show Processor
  • This process helps the airline manage the impact of no-show passengers in three manners:
    - Determines if the down-line space should be canceled or not, based on the airline's business rules
    - Determines whether or not to cancel the no-show immediately, or wait until later
    - Captures relevant PNR data for reporting and analysis of the source and reason for the no-show
Passive Booking Processor
  • Eliminate the costly misuse of passive bookings
e-Ticket Revoke
  • This process is built to enforce the airline policy that a customer travelling on a non-refundable ticket must cancel the booking if he intends not to travel
Waitlist Processor
  • This process removes waitlist segments that will not clear prior to departure time. The number of hours and context is controlled by the airline's business rules
top

Business impact

The Revenue Integrity Core Functions generates a proven significant increase in revenue and a reduction in distribution costs due to unproductive bookings.

  • Increase revenue

    Re-sell seats that are cancelled earlier at a higher yield
    Reduce and stabilise the rate of no shows and cancellations, leading to decreased spoilage

  • Reduced cost

    Eliminate GDS booking fees generated by unproductive bookings
    Reduce and stabilise the rate of no shows and cancellations, leading to decreased denied boarding charges

  • Customer satisfaction

    Provide additional availability
    Reduce denied boardings

  • Efficient IT model

    Move to variable IT cost
    Benefit from shared infrastructure and community development.
    Benefit from reliable and personalised support

top

Who can use it?

Over 60 airlines of all sizes and from all over the world are currently using the Revenue Integrity Core Functions from Amadeus. They can be implemented either as a stand alone solution or in conjunction with Altéa Reservation.

Altéa Reservation airlines will have the ability to directly action identified PNRs into the system and will benefit from having one single provider.

top

Implementation

The implementation process typically takes between 2 and 3 months, depending on the complexity of the airline (number of business rules) and product options taken.

Amadeus experts work extensively with you and are able to offer additional consulting services if required.

top

Why take Revenue Integrity Core Functions?

  • Eliminate non-productive bookings earlier, thus increasing revenue and eliminating associated distribution costs
  • Enforce airline policy and protect your fares
  • Ensure accuracy of revenue management forecasts and controls
  • Use the most complete and sophisticated set of revenue integrity tools, providing unmatched performance
  • Take advantage of a uniquely experienced team to help you get the best of the solution
  • A community model, ensuring smooth evolution and sharing of best practices
  • Fast and secure implementation
  • Unique in-depth integration for Altéa Reservation and Altéa DCS airlines
top