Amadeus Electronic Miscellaneous Documents Server

Amadeus Electronic Miscellaneous Documents Server Minus the manual processes

Amadeus Electronic Miscellaneous Documents Server (EMS)

The Amadeus Electronic Miscellaneous Documents Server (EMS) provides an electronic solution for airlines to issue, store, manage and distribute Electronic Miscellaneous Documents (EMD). EMD is an industry standard electronic document used to track the sale and usage of fees for services currently collected with paper MCO and excess baggage documents. Services sold on an EMD may be linked to a flight coupon - EMD-A (e.g. in-flight services, excess baggage, upgrade fees), or not- EMD-S (e.g. booking change fees, residual value, lounge access, voucher).

Our solution will enable you to be 100% compliant with EMD standards prior to the December 2012 deadline as demanded by IATA in December 2009.

The Amadeus EMD solution is fully integrated across the Amadeus Altéa Suite, including Reservation, Ticketing and Departure Control Systems.

The Amadeus EMD solution for airlines already supports online itineraries and by the end of 2010 will also support industry compliant interline EMD capability. Amadeus' ongoing investment commitment for EMD further guarantees the delivery of an evolving and flexible EMD solution for the Amadeus EMS airlines.

Indeed our EMD readiness on the market, for both associated and standalone EMD document types, combined with Amadeus readiness to deploy in airline prime markets and the availability of Interline EMD capability by the end of 2010, has led to Amadeus' presence as a market leader in EMD which is evidenced by the 70+ airlines who have already requested Amadeus EMS implementation.

Main features

Streamlined from Preparation to post- issuance
  • Storage of EMD records and database management
  • Validation of the airline's electronic document issuance, eligibility and security checks
  • For EMD-type A, Association to e-Ticket record
  • Messaging via the receipt and sending of electronic document (TKTREQ / TKTRES) messages
  • Post-issuance handling (exchange, refund, void)
Fully integrated with Amadeus Altéa Reservation
  • Preparation via manual auxiliary segment or SSR
  • Manual pricing
  • Integrated with Amadeus Airline Ancillary Services to provide shopping and automatic pricing feature
  • Integrated with Amadeus Ticket Changer, where residual value, refundable balance, penalty fees are issued on EMD
Support to DCS systems
  • Delivery of an electronic document working copy to the DCS
  • Update coupon status from DCS to Amadeus EMS
  • Connect to the revenue accounting system for data delivery
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Business impact

  • Reduced costs

    No need for expensive exceptional processing

    Enables sales via all channels

    Simplified systems integration

  • Increased profitability

    Enables the creation of profitable additional revenue streams

    Enables multi channel solution able to capture every sales opportunity

    Allows interline service offerings

    Visibility of payment status at airport enabling control of waivers

    Full reporting means systematic tracking of revenues

  • More efficient servicing

    Move to electronic documents enables high levels of automation avoiding the need for manual processing and allowing self service

  • Customer satisfaction

    No more paper documents

    No more waiting in airport queues to collect paper compensation vouchers

    More flexibility and speed

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Who can use it?

The Amadeus Electronic Miscellaneous Document Server is available to carriers that are already using Amadeus Ticketing and Amadeus e-Ticket Server.

Amadeus will also support a standalone EMS solution.

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Why take it?

EMD offers airlines the capability to increase the productivity of their sales and airport staff whilst simultaneously reducing their costs of maintaining a paper solution and environment. Through its integration with Amadeus Ancillary Services via all channels, EMD will enable airlines to better generate and then retain ancillary revenues.
Regardless of the channel sold, EMD will be supported across the entire value-chain from setup, to distribution, to sales and servicing, to delivery, to back-office processing and accounting.

The Amadeus EMD solution is already live in production, is industry compliant and ready for airline deployment.

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