ATC Refund, part of the Amadeus Ticket Changer Suite, provides a fully automated ticket refund calculation process.
The ATC Refund calculation is based on ATPCO Rule Category 33 in which airlines code their Voluntary Refund conditions.
ATC Refund is fully integrated into the existing Auto Refund solution. Upon request of a refund, the ATC Refund function automatically fills in the refund mask and calculates the refund quantities.
ATC Refund is also available as a stand-alone solution available to any external customer applications via a dedicated Web Service or API verb.
|Secure and guaranteed||
|Manage refunds for any type of ticket and any type of fare||
|Full automation of the refund calculation process||
Amadeus Ticket Changer can be easily integrated into the interface of your direct sales channels.
Interface for reservation agents
If you are not yet using Altéa Reservation Desktop, ATC Refund can be easily customised to fit the cryptic or graphical interface you are currently using.
Interface for airline website
ATC Refund can be easily customised to fit the graphical customer interface of your website.
With ATC Refund, you can achieve multiple business benefits:
From 15 - 30 mins to just a few seconds!
No more Agency Debit Memos
Immediate system response!
Just one new Auto Refund option to learn!
ATC Refund can be used by any airline, with or without Amadeus Ticketing, as it is available both as a fully integrated refund solution, or as a standalone refund calculation module via API or Web Services.
Implementing ATC Refund is simpler once ATC Reissue implementation has taken place. We recommend filing and validating ATPCO Category 33 rules promptly to allow time to validate the refund calcuations with ATC Refund in test. The Amadeus implementation team is available to help you with this.