Amadeus Ticket Changer, or ATC, was launched in 2006 to simplify the airline ticket re-issuing process. ATC combines the state-of-the-art Amadeus Fares and Pricing engine with a powerful, multi-channel ticketing functionality.
Since its launch, ATC has evolved in response to the changing requirements of airlines in the area of customer servicing, and today boasts a full portfolio of products and features known as the Amadeus Ticket Changer Suite.
Based on the ATPCO Category 31 and 33 rules governing airline ticket re-issue and refund conditions, the ATC suite is now used by almost 60 customers, including major airlines from all regions of the world.
ATC Reissue automates the necessary calculations to re-issue a ticket and stores the results in the correct ticketing formats required for subsequent document issuance.
Previously, these complex calculations had to be performed manually by highly experienced staff, and were subject to the risk of human error resulting in incorrect charges and collections.
Today, using the voluntary ticket re-issue conditions coded by airlines in the ATPCO Rule Category 31, ATC Reissue is able to compute the fare and tax differentials, penalties and any residual value with a single entry. The results can then be used either as informative data or stored for ticket and MCO/EMD issuance.
Combining the advanced shopping experience of Amadeus Flex Pricer with the superior reliability and accuracy of Amadeus Ticket Changer, Amadeus has developed an industry-leading shopping solution – ATC Shopper. This tool enables users to book, rebook and service itineraries entirely in the online environment.
ATC Upgrade automatically computes the upgrade of a commercial ticket to a superior class using air miles. The calculation of the upgrade is filed in miles and the calculation of the tax difference is provided in the payment currency.
ATC Disruption offers two different features to help airlines handle flight disruption situations: ATC Invol and ATC Dynamic Waiver.
ATC Invol allows airlines to handle the re-routing of passengers caused by unexpected events such as a flight cancellation, and re-issue tickets at the airport.
With ATC Dynamic Waiver, airlines can implement new commercial measures and react immediately to more lengthy unexpected events such as strikes, snow storms and volcano eruptions, allowing passengers to change their tickets or postpone trips without being penalised.
ATC Refund is the latest feature of the Amadeus Ticket Changer Suite.
Following the same principle as a ticket re-issue, the ATC Refund calculation is based on ATPCO Rule Category 33 in which airlines code their Voluntary Refund conditions.
ATC Refund is integrated into the existing Auto Refund solution. Upon request of a refund, the ATC Refund function automatically fills in the refund mask and calculates the refund quantities.
ATC Refund is also available as a stand-alone solution available to external customer applications via a dedicated Web Service or API verb.