Amadeus Mobile Solutions

Amadeus Mobile Solutions overview

Mobile Web and Mobile Applications are becoming one of the most important future customer communication tools for airlines.
Therefore Amadeus is proposing high quality airline mobile technology delivered in the shortest time frame.
The technology approach interfaces to the existing online services to ensure consistency and accuracy between internet and mobile solutions.
The airline mobile technology proposed by Amadeus reside on an operations and support environment that will provide fast and reliable response times.

Amadeus business process model and best development practices approach will offer to the airlines mobile solutions that meet all features and functions requirements.

User interface

Business impact

• Improve customer satisfaction and loyalty

  Passengers kept in touch at all times along their journey with real-time, relevant and value-adding information
  Fast and easy check-in on the move
  Able to add information or service requests and purchase additional services at any time or place
  Immediate awareness of schedule changes and flight disruptions, and ability to modify travel plans accordingly
  Flexible content tailored for each customer – right service at the right time

• Reduced costs

  Increase automation of re-accommodation disruption management
  Expand Self-Service options
  Reduce call centre needs, airport footprint (personnel or kiosk hardware), time spent by transfer staff on simple information
  Dynamic mobile portal management – no need for highly paid programmers to manage mobile portal (content, campaign, etc.)

• Increased profitability

  New sales opportunities: last minute bookings, flight ancillary services
  Grow revenue per passenger
  Faster reschedule and disruption process to release sales staff and seats for additional sales
  Increase product exposure and visibility

Who can use it?

Any airline using Amadeus e-Retail suite.

Why take Amadeus Mobile Solutions?

• Amadeus' end-to-end solution enables you to provide the appropriate service for every touch point using multi-channel business rules

• Continuous innovation from Amadeus will future-proof your mobile strategy

• Deep integration with Altéa providing consistency over various channels

• Amadeus is developing specific mobile technology products with a high focus on usability - not just adapting online websites

• Quick time to market mobile solutions

Amadeus Mobile Solutions Video