ATC Shopper

ATC Shopper Enable your customers to search for alternative flights that best meet their needs

ATC Shopper

ATC Shopper delivers a flexible and fully transparent online rebooking tool. By merging the automated calculations given by the Amadeus Ticket Changer (ATC) with Amadeus Flex Pricer, your customers can search for alternative flights and change easily the ticket themselves, online.

ATC Shopper provides a Calendar feature for a wide view of what is available for rebooking, as well as an Upsell feature where the airline can promote Fare Families along with flight schedules. This combination provides a superior customer experience, minimizes costs and enhances the airline revenues – all in one page.

ATC Shopper features

Online automated ticket change
  • ATC eligibility check
  • Calendar display showing up to 200 travel alternatives all checked against ATC
  • Upsell display with Fare Families, showing up to 200 rebookable travel combinations
  • Multiple reissues and revalidations
  • Multiple passengers (up to 9)
  • Clear display of old and new fares, penalties, and/or any extra charges to pay
Comprehensive solution
  • One Ways, Round Trips, and Open Jaw types of itineraries can easily be changed
  • End user can change the flight times, the dates, the destination, and the routing
  • Cross channel product – ATC can be used in any channel that talks with your customers
  • All currencies and markets are supported
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Business impact

With ATC Shopper, you will reduce call volumes to your call centres, deliver superior customer service and enhance the collection of ticket change fees.

  • Reduced Costs

    Increase your online capabilities and reduce the number of calls to your call centres

  • Customer Satisfaction

    Equip your customers with the tools to manage their own itineraries and find the travel solutions that best meet their needs

  • Increase Revenues

    Collect ticket change fees automatically and consistently, and maximise up-sell opportunities by clearly displaying multiple alternatives on one screen

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Who can use it?

ATC Shopper can be used by any airline that has filed category 31 through ATPCO, SITA or Amadeus FareXpert and who's using Amadeus Flex Pricer on their web site.

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Implementation

Depending on the above pre-requisites of ATC and Amadeus Flex Pricer, the implementation can be scheduled and discussed with the relevant implementation leads to find the quickest route for your airline.

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Why take ATC Shopper?

  • Promote customer self-service and reduce call centre costs
  • Generate up-sell opportunities by clearly displaying multiple options
  • Empower your customers, leading to increased satisfaction and loyalty
  • Enjoy immediate and seamless integration with Amadeus e-Commerce solutions, Altéa Reservation and Amadeus Ticketing Platform
  • Reinforce your ability to fully collect ticket change fees
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