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Amadeus Award Shopper
Amadeus Award Shopper
Amadeus Award Shopper allows your most valuable customers to redeem their airline miles/points online.
Using Amadeus Flex Pricer, your Frequent Fliers can view and book redemption tickets using the same Calendar and Upsell features as when booking a regular ticket. The consistent user experience will help speed up the booking process.
The seamless integration of Award Shopper with IRU (Integration Redemption and Upgrade) offers instant update of the Frequent Flyer's balance in your loyalty system.
This end-to-end booking tool will not only improve your customers‘ online satisfaction but also boost your award redemption rate and ticket sales (thanks to the low fare search engine), reduce your call centre costs and burn your mileage/points debt.
Amadeus Award Shopper features
Mileage calculation and optimisation logic hosted in Amadeus
Redemption fares accessible to online and offline channels
Flex Pricer transaction returning up to 200 travel combinations
One Ways, Round Trips, and Open Jaw types of itineraries can easily be booked
Large Calendar displays in One-Way Combinable and Itinerary modes
Available in 28 languages
Easy integration of partners
Consistent and fully customisable User Experience as the Commercial flow
Integrated airline miles redemption process (with IRU)
Business impact
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Cost reduction
Dramatically reduce the volume of calls to call centres for award redemptions
Eliminate need to maintain in-house solutions for redemption booking and miles calculation -
Customer satisfaction
Easy way to find redemption seats via large calendar Redeem seats on alliance partner airlines thanks to easy integration of partner redemption fares
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Drive down mileage liability
Easy way to burn miles thanks to redemption fares visibility over a wide range of dates Promote upsell to a higher cabin