Amadeus e-Retail

Amadeus e-Retail To develop your direct online channel to its full potential

Amadeus e-Retail overview

Amadeus e-Retail is the world's most widely used integrated airline Internet booking engine (airline IBE). Its award winning user interface offers a best in class customer experience and supports all types of travel reservation (domestic and international flights, other services like cars, hotels, insurance, etc).

Hosted on Amadeus secure servers with better than 99.9% uptime, Amadeus e-Retail is offered as a software upgraded 3 times each year.

Our online airline booking system is a fully customisable solution available in up to 28 languages and matches the needs of all airlines and enables rapid roll-out worldwide.

Amadeus offers unique consulting services to help you achieve the fastest and most efficient development of your online sales channel, thereby reducing distribution cost and increasing customer loyalty.

Amadeus e-Retail powers more than 260 websites for over 100 airlines in more than 110 countries around the world.

Promotion codes

  • Marketing tool to push online campaigns and help generate traffic to the Airline website
  • Fully integrated into the Booking Revenue flow
  • Airline online customers benefit from a specific discount targeted to a specific campaign
    • - Promotion Codes are communicated by the airline via newsletters, forums, newspaper ads etc…
  • Main features:
    • - Single use – can only be used once in a PNR
    • - Multiple use – allows multiple use of a single promo code (up to a limit)
    • - Fixed amount

e-Voucher

  • Sell gift vouchers
  • Arrange for compensation vouchers
  • Issue unused ticket vouchers

Shopping Basket

  • Cross sell opportunities
    • - Upsell of non-air products (hotels, cars, insurance)
    • - Upsell of ancillary items (chargeable seats, additional baggage, meals, etc)
    • - Definition of smart teaser rules (push lowest prices)
  • Integration, integration, integration:
    • - PNR integration allows the airline to integrate within the same PNR all information related to the non-air products (hotels, cars, insurance)
    • - Integration of external providers APIs, allowing the airline to interface directly with the external providers within the same Shopping Basket booking flow
    • - Integration of External Payment providers (PSP), allowing the airline to choose the forms of payment desired
  • Single check out for flights and Non -Air products

Main Amadeus e-Retail features

Flight search
  • Powerful search by city pair
Fares and prices
  • Best in class faring and pricing capabilities, including advanced low-fare search and an improved framework for special offers
Ticketing and payment
  • e-Ticketing fully integrated with online credit card validation
Booking notification
  • Automatically sends an e-mail confirmation for each booking, including total fares and rate information
Cross-selling
  • Ability to distribute a growing amount of additional content including car, hotel, insurance, etc
More about Amadeus Cross-Sell Ancillary Services
Fully customisable interface
  • Hundreds of customisable settings to choose from in order to fully adapt the layout and structure of the interface
Global solution
  • Available in over 28 languages
  • Fare calculations in all major currencies
Reporting
  • Online Performance Improvement, backed-up by an expert e-Business Consulting team and integration with any web analytics platform
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Business impact

With Amadeus e-Retail, you can lower your direct distribution costs and build a long-term relationship with your customers.

  • Customer loyalty

    Offer an efficient online booking system 24/7 and establish a direct relationship while promoting your brand and offer

  • Reduced costs

    Reduce distribution costs by boosting your channel shift from offline to online and from indirect to direct

  • Increased revenue

    Increase market share in the online market and thus generate additional bookings

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development
    Manage the website cost-efficiently in various markets
    Reduce total cost of ownership

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Who can use it?

Amadeus e-Retail can be used by any airline.

It is already used by over 100 airlines in more than 110 countries around the world.

Altéa Reservation airlines will benefit from a single IT supplier to support all sales channels as well as enjoy an even faster implementation.

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Implementation

With 260 websites already deployed, Amadeus has a most impressive track record of implementing e-Commerce solutions with all types of airlines in every part of the world.

Amadeus offers full set-up and assistance services to airlines implementing Amadeus e-Retail.

Amadeus e-Retail can typically be implemented in less than 3 months, which is even faster for Altéa Reservation airlines.

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Why take Amadeus e-Retail?

  • Strengthen the relationship with customers and increase their loyalty
  • Benefit from a full service airline booking system solution including booking engine, hosting, continuous upgrades, implementation and account management
  • Secure your online presence with the most reliable and widely adopted online solution
  • Offer your customers the benefits of an award winning user interface that can be easily customised to your markets
  • Adopt open solution technology that integrates fully with Altea and easily with your existing IT infrastructure
  • Reduce your exposure to fraudulent payments because of integrated secure payment
  • Benefit from the fastest and most efficient way to develop and manage your e-Commerce solution
  • Adopt a cost-efficient IT model
  • Take the first step to building the most powerful airline e-Commerce solution
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