Altéa Departure Control – Customer Management

Altéa Departure Control – Customer Management Enhance your customers' experience at the airport

Product overview

Amadeus Altéa Departure Control - Customer Management is the ultimate airline departure control system (DCS) to master the end-to-end customer experience at the airport and beyond.

Powered by the latest technology and based entirely on open systems, Altéa Departure Control - Customer Management automates key airport processes from passenger check-in to departure. Seamlessly integrated with the Altéa Suite, Amadeus' airline DCS streamlines your agent's activities and optimises every revenue opportunity right up to departure.

Key benefits

  • Effective workflow: Guide your agent step by step, ensuring they follow best practices with a workflow-driven and intuitive Graphical User Interface.

  • Optimised customer processes: Simplify and speed up your core customer processes at the airport by automating error-prone and repetitive tasks.

  • Increase customer satisfaction: Ensure a superior customer experience at the airport with personalised service, taking into account your customer's profile and value.

  • Maximise revenue: Maximise all last-minute airport revenue opportunities while avoiding regulatory penalties.

  • Reliable implementation expertise: Benefit from Amadeus' proven implementation expertise.

  • Seamless integration: Take advantage of perfect integration with Amadeus Altéa Reservation, Amadeus Altéa Inventory and Amadeus Altéa Departure Control - Flight Management as well as Amadeus Altéa Customer Server, where all frequent flyer information is stored.

Main features

  • Check-in: Simplified customer-centric identification process and intuitive workflow. Key check-in steps are fully automated, including smart seating logic, validation of tickets, and regulatory checks through check-in.

  • Advanced baggage management: Automated application of airline baggage policies and easy collection of baggage fees. Altéa Departure Control - Customer Management can interface with automated baggage systems.

  • Standby management: Proactive management (proactive onload and re-grade, Voluntary Denied Boarding (VDB) offers, and offers for earlier flights) to solve as many issues as possible, as early as possible. In addition, just before flight closure, an optimised onload & regrade recommendation can be applied in one click for the full flight.

  • Boarding management: Your gate agents can rely on an integrated dynamic agent alert system and customer tracking to quickly resolve any boarding issue.

  • Disruption management: Automated or guided transfer of passengers, taking into account each customer's unique value. Ensure customer service continuity thanks to data transfers between all Altéa solutions.

  • Customer value: At each step of the customer management process, Altéa Departure Control - Customer Management identifies the value of your customers. Through pre-defined business rules you will be able to offer personalised services to your high-value customers.

  • Amadeus Altéa Departure Control - Customer Management options

  • Self-service check-in: With Amadeus Altéa Self-Service Check-in, you can empower your customers to check in through multiple check-in channels and options including Internet, kiosk, mobile and automated check-in.

  • Ancillary services and payment: Integrate your ancillary services strategy with your airline departure control system (DCS) to increase revenue and make the process as easy as possible for your customers.

  • Compensation management: Amadeus Altéa Compensation Management helps you deliver and manage compensation vouchers directly from Altéa Departure Control - Customer Management. A recommendation is provided by the system and the workflows ensure a smooth delivery of the vouchers. Compensation vouchers can then be updated at any time from Altéa Departure Control - Customer Management as long as they are valid.

  • Baggage tracking: With Amadeus Altéa Baggage Tracking, you can track all checked-in baggage in real time, within Altéa Departure Control - Customer Management.

  • Ground handling: Manage the customers of all the airlines you handle within the same application.

  • Web integration: Integrate your HTML pages or applications in Altéa Departure Control - Customer Management's Graphical User Interface, expanding the scope of possibilities for customer service at the airport.

  • Amadeus Altéa Roaming Agent: Access Altéa Departure Control - Customer Management from a tablet device and reduce airport real estate costs while enhancing your customer service.

Screenshots and demo

The best way for airline airport agents to access Altéa Departure Control – Customer Management is to use Altéa Check-in Desktop, a fully graphical user interface with dynamic workflows.

Check-in interface

This easy-to-use workflow driven user interface ensures that the passenger check-in experience is quick and customer oriented. You can save valuable time by accessing information on all the flights you manage directly from the same interface

Seating

With the graphical seatmap, quickly and easily proceed to seats change while ensuring customer satisfaction.The seat map is shared by reservations and departure control to ensure a seamless seating process


The Altéa Self-Service Check-in Solution provides a comprehensive multi-channel solution. It is possible for Altéa Departure Control – Customer Management to also be integrated with a specific check-in front-end that you may want to keep.

Self-service check-in kiosk

A kiosk, internet, mobile and SMS solution to empower your customers