In the last few years, Altéa Departure Control (DC) - Customer Management, has been chosen by more than 90 airlines. Qantas in 2008, Finnair, El Al and Icelandair in 2009, were the first airlines to implement this module. In 2010, TAM, SATA Group, TAP and South African Airways, among few others, implemented our airline departure control system (DCS).
Altéa Departure Control – Customer Management has been designed to automate key airport processes – from check-in to departure, for your own passengers or for the passengers of the airlines you handle. It enables you to support 100% self-service check-in as well as offering preferred service to your most valuable customers.
Seamlessly integrated with Altéa Reservation and Altéa Inventory, our Airline DCS also enables you to remove the usual constraints of operating windows and apply revenue management techniques until the very last minute before departure.
The ultimate solution for implementing new generation airport processes and mastering the whole customer experience, Altéa Departure Control – Customer Management facilitates agent activities and optimises every revenue opportunity.
|Ground Handling Management||
Altéa Departure Control – Customer Management can be customised to meet your specific business needs by choosing additional functionality from the following options:
|Altéa Self-Service Check-in||
|Altéa Passenger Watchlist||
|Altéa Airport Link||
|Altéa Airport Deployments Services||
|Altéa Straight to Gate||
The best way for airline airport agents to access Altéa Departure Control – Customer Management is to use Altéa Check-in Desktop, a fully graphical user interface with dynamic workflows.
This easy-to-use workflow driven user interface ensures that the passenger check-in experience is quick and customer oriented. You can save valuable time by accessing information on all the flights you manage directly from the same interface
With the graphical seatmap, quickly and easily proceed to seats change while ensuring customer satisfaction.The seat map is shared by reservations and departure control to ensure a seamless seating process
The Altéa Self-Service Check-in Solution provides a comprehensive multi-channel solution. It is possible for Altéa Departure Control – Customer Management to also be integrated with a specific check-in front-end that you may want to keep.
A kiosk, internet, mobile and SMS solution to empower your customers
Altéa Departure Control – Customer Management delivers multiple business benefits. In particular, you can use it to increase airport agents' productivity, increase customer satisfaction at the airport and maximise revenue opportunities.
Save time for all your airport customer service agents at check-in, boarding and to manage disrupted passengers
Manage all handled airlines customers and proceed to customer records update with the same fully graphical application
Achieve automation of back office tasks and perform them for multiple carriers without switching systems
Some implemented airlines have seen typical productivity increases of up to 30%
Ensure collection of excess baggage charges
Make any seats released at the airport immediately available for re-sale thanks to real-time integration with inventory and reservation systems
Some implemented airlines have seen their revenues increased by up to 0.1%
Increase revenue from repeat customers
Offer faster and simpler check-in
Apply customer preferences for seating consistently
Enable effective service recovery actions
Provide consistent given priority to high-value customers (seating, alternative flights proposal upgrade, disruption management)
Reduce cost of penalties due to reach of regulatory requirements
Reduce costs related to flight delays due to early detection of passengers' issues that could impact flight departure
Move to variable IT cost and benefit from shared infrastructure and community development to reduce total cost of ownership
Benefit from tight integration of Altéa Departure Control – Customer Management with Altéa Reservation, Altéa Inventory and Altéa Departure Control – Flight Management
Altéa Departure Control – Customer Management is available to all airlines using Altéa Inventory.
Amadeus will work with you to define the best strategy for the roll-out of Altéa Departure Control – Customer Management to your airport stations while ensuring perfect service continuity.
The speed of implementation depends on the number of airport stations, but is typically between 1 and 6 months. It is further facilitated by the reduced training required for Altéa Check-in Desktop.
Amadeus already has a significant and proven track record in fast and successful DCS implementation with more than 30 airlines.