Altéa Call Centre integrates Altéa Reservation Desktop with any chosen Computer Telephony Integration (CTI) application to create an extremely flexible and efficient call centre solution.
Fully customisable workflows and quality control processes ensure consistent delivery of market-based services, regardless of the location of the call centre.
|Altéa Reservation Desktop Full Pack||
Altéa Call Centre cleverly integrates the Altéa Reservation Desktop interface with any selected CTI application to provide a flexible and efficient working environment for call centre staff.
Workflows adapted to the
customer's country of origin
Call information, queue status, customer profile and PNR details all clearly displayed
With Altéa Call Centre, you can not only enjoy the productivity, customer satisfaction and revenue benefits delivered by Altéa Reservation Desktop, but also deliver consistent customer service across multiple markets and make more efficient use of your call centre resources.
Empower sales agents through streamlined processes, more efficient workflows, seamless integration with external applications and content sources, and benefit from built-in quality control
Provide consistent customer service in all markets, speed up the booking process and provide a one- stop shop for all travel related purchases
Increase revenue from repeat customers
Easy access to a full range of GDS content and intuitive workflows to book non-air content
Increase revenue per booking
Intuitive interfaces reduce training costs and the impact of high staff turnover
Browser-based technology reduces system-maintenance costs
Reduce total cost of ownership
Altéa Call Centre can be used by any airline which uses Altéa Reservation.
Altéa Call Centre uses the browser-based Altéa Reservation Desktop, which means it can be installed simultaneously on several reservation terminals. Implementation can be controlled down to terminal level.
This application requires nothing more than standard desktop PCs running Windows and Internet Explorer, and is accessible via the Internet.
Implementation of telephony-related functionalities will be co-ordinated between Amadeus, your own staff and external telephony specialists.
Amadeus offers unique and highly experienced implementation teams who provide project management, technical and functional training as well as consulting services to ensure successful integration into your technical and business environment.