Do you need to deliver a great customer experience across all channels while keeping costs under control? Amadeus can help you optimise your front line agent efficiency, sales and service with altéa reservation desktop web, a next generation graphical user interface.
Deployment is made easy so agents can immediately start selling no matter where they work, whether at airline outlets, telework from home or outsourced call centres.All they need is their Altéa Reservation Desktop Web URL, login and password.
Altéa Reservation Desktop Web is used by airlines worldwide including Garuda Indonesia and SriLankan Airlines.
If you do not require a graphical interface, Amadeus also offers a second solution, Altéa Reservation Desktop Essential. Altéa Reservation Desktop Essential leverages the technical benefits of Altéa Reservation Desktop Web with its light-weight and simplified deployment, but suits expert users relying on cryptic entries within a familiar Altéa interface.
Altéa Reservation Desktop Web can also be adapted to local language needs. It is currently available in 3 languages: English, Brazilian Portuguese and soon in Japanese.