Altéa Reservation Desktop

Altéa Reservation Desktop A browser-based intuitive graphical interface to empower your.reservation agents

Altéa Reservation Desktop overview

Altéa Reservation Desktop is a browser-based sales platform specifically designed to enable sales staff to increase revenues, work more efficiently and improve customer service. It integrates perfectly with Altéa Reservation and is highly customisable, enabling easy integration of any additional application.

Altéa Reservation Desktop provides fast, intuitive access to all content distributed on the Amadeus GDS as well as to other travel partnes' offers. This makes it easier for reservation agents to sell both air and non-air products, and especially business customers will appreciate the convenience of being able to arrange all their travel needs in a single transaction.

Sales agents can choose between easy-to-use graphical views and traditional command pages, giving them the freedom to focus on selling while reducing training requirements.

Main Altéa Reservation Desktop features

All reservation functions in a single screen
  • All reservation, pricing and ticketing functions for both air and other travel content
Graphical or cryptic interface
  • Instant switch between graphical and cryptic interface
  • Intuitive graphical mode to facilitate booking. of other travel content
Dynamic workflows (speed mode)
  • Guides agents to relevant items on the display and reduces the number of keystrokes
Shortcuts (smart keys)
  • Reduces repetitive and complex tasks to a single keystroke
Seamless integration of remote websites (smart tabs)
  • Easy integration of remote websites and local HTML pages on the display
  • Automatically exchanges information and updates the PNR
Highly customisable interface (scripting)
  • Easy customisation of reservation workflows to meet your specific requirements
Quality control function
  • Enforce booking policies and procedures systematically
Browser-based installation and maintenance
  • Remote installation via the internet
  • Regular and automatic upgrades
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Main Altéa Reservation Desktop options

Altéa Reservation Desktop is offered in two versions:

Altéa Reservation Desktop Basic Pack
  • Browser-based access, allowing agents to enter Amadeus cryptic formats and receive standard host response screens
Altéa Reservation Desktop Full Pack
  • Includes full graphical interface and advanced customisation features
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User interface

Altéa Reservation Desktop enables your sales agents to choose between easy-to-use graphical views and traditional command pages.

New users quickly become productive with the intuitive graphical interface, while expert users appreciate the point-and-click technology and flexible interface that allows them to make maximum use of their system skills.

Cryptic PNR creation interface

Click to enlarge

Fully graphical PNR creation interface

Including drop down menus and icon-based functionality to speed data entry and eliminate errors

Fully graphical PNR creation interface

Click to enlarge

Cryptic PNR creation interface

Switch between cryptic and graphical mode with just one keystroke

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Business impact

Altéa Reservation Desktop empowers reservation agents to optimise their time and sell more to each customer, while providing a faster and more comprehensive reservation service.

  • Higher productivity

    Empower sales agents through shortcuts, smart. workflows, single view of the customer journey and built-in quality control

  • Customer satisfaction

    Make your reservation agents are the most efficient and increase repeat business with comprehensive agent points of sale

  • Increased revenue

    Enable the easy sale of other travel content (hotel, insurance, car rental, etc) from both GDS content and external websites
    Increase revenue per booking

  • Reduced costs

    Reduce the training costs of new reservation agents. Reduce maintenance cost due to automatic browser-based upgrade

  • Efficient IT model

    Move to variable IT cost and benefit from shared . infrastructure and community development
    Reduce total cost of ownership

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Who can use it?

Any airline using Altéa Reservation should use this best-in-class interface to empower its reservation agents.

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Implementation

Because it is browser-based, Altéa Reservation Desktop can be installed simultaneously on several reservation terminals and the implementation can be controlled down to terminal level.

This application requires nothing more than standard desktop PCs running Windows and Internet Explorer and is accessible via the Internet.

Amadeus offers unique and highly experienced implementation teams who provide project management, technical and functional training as well as consulting services to ensure successful integration with your technical and business environment.

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Why take Altéa Reservation Desktop?

  • Empower your own sales offices to become the preferred offline points of sale for your repeat customers by providing a state-of-the-art one-stop shopping experience
  • Increase sales agent productivity and minimise booking errors
  • Easily integrate all specific applications and required connections to external sources for your reservation agents
  • Sell more travel content to each customer
  • Facilitate the introduction of new agents while reducing training costs
  • Reduce the total cost of ownership with browser-based implementation and maintenance
  • Benefit from perfect integration with Altéa Reservation and optimal leverage of sophisticated features
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