First-level Help Desk

Be ready to help your employees get the most out of their IT Be ready to help your employees get the most out of their IT

Ensure your staff have the best possible access to the right level of support so you can deliver high quality service in the most effective manner.

Would your employees benefit from 24/7 access to support?

In brief:

  • Choose the level of service that best suits the needs of your business
  • You can call upon 24/7 support from our Service Management Centres located all over the world, or access online support through self-service tools
  • Secure your business continuity and protect your airline from service disruption by having support on stand-by

Key benefits:

Key benefits
Where we can best help

Amadeus provides the services you need to optimise the performance of your Amadeus Solutions.

Amadeus has segmented the customer service offering into Level 2 (baseline services) and Level 1 (premium services), giving you the flexibility to choose the level of service that best fits your organisation.

Complex problem resolution is simplified through established escalation procedures, handled by problem-solving specialists within Amadeus and its business partners.