Report commissioned by Amadeus and written by global consumer trends consultancy The Future Foundation defines the six 'traveller tribes' or segments that will emerge by the end of the next decade
Findings are based on interviews with leading futurologists, travel industry experts and travellers from across the world
23 April 2015
Addition of US-based provider of airport technology solutions will allow Amadeus to tap into biggest airport IT market AirIT's solutions are used by 30 of the top 50 busiest airports in US
23 April 2015
• Amadeus Airport Sequence Manager, part of the A-CDM offering, contributes to optimising airport resources, reducing airlines’ fuel costs, CO2 emissions, bringing benefits to the whole airport ecosystem
• Airport reduces runway waiting time by 50%, limiting fuel wastage as a result
• Munich’s inbound delays, compared to outbound flight delays improved by 24%
4 March 2015
• Innsbruck Airport to transform the way it operates thanks to Amadeus Common Use Service along with two other key solutions: Amadeus Baggage Reconciliation System and Amadeus Passenger Verification
• Airports, airlines and ground handlers all to benefit as solutions will enable the airport ecosystem to use its resources more intelligently, improving the passenger experience
17 February 2015
Altéa Corporate Recognition will allow Lufthansa to better recognise and serve corporate travellers throughout the entire journey, driving loyalty and customer satisfaction by offering a more personalised corporate travel experience.
16 February 2015
London Gatwick Airport increases runway capacity to 55 flights per hour and estimates an additional 2 million passengers on a single runway assisted by Amadeus A-CDM Portal
16 December 2014
Amadeus and Worldpay, announce, a global agreement to integrate Worldpay’s extensive payment services into the Amadeus Payment Platform (APP).
3 December 2014
Launch of Amadeus Personal Disruption Companion follows the 2013 white paper ‘Passengers-first: re-thinking irregular operations’ commissioned by Amadeus to better understand airline disruption
25 November 2014
Agreement incorporates dynamic pricing for ancillary services to support the airlines’ multi-channel merchandising strategy.
19 November 2014
The study examines the principles and origins of lean and shows how they can be applied to IT and operations within the travel industry.
29 October 2014
Travellers buying tickets on finnair.com will be able to donate from one to ten euros. Donations will be channeled to UNICEF programme in aid of the disadvantaged children in Asia.
27 October 2014
Vision to be underpinned by development of new traveler-centric Global Merchandising System and the evolution of Amadeus' retailing and distribution systems, with full integration across the Amadeus Altéa PSS Suite, delivering a single customer view and end-to-end traveler experience
14 October 2014
Amadeus Altéa Suite to power Vistara's travel reservations, inventory management, airport departure control systems, as well as revenue accounting and revenue management
8 October 2014
SAA becomes the first Star Alliance member and third major airline to select Amadeus Passenger Revenue Accounting
4 September 2014
Oneworld member JAL to migrate to Amadeus' full Altéa Suite for reservations, inventory and departure control modules
JAL to fully modernise its passenger service system (PSS) across both its domestic and international business
31 July 2014
Amadeus Altéa implementation enables the largest U.S. carrier to begin international flight service to the Caribbean and Mexico.
The technology behind the take-off, Amadeus Altéa is powering the airline's reservations, inventory and departure control functions for international flying
1 July 2014
Personalisation is essential to drive future merchandising revenues for airlines, with tailored bundles of both airline and partner services potentially increasing a traveller's basket size by between €30 and €35, according to new research released today.
4 June 2014
Amadeus, a leading technology partner for the global travel industry, and Swiss International Air Lines, Switzerland's flag carrier, today announce a long-term strategic agreement that will see the airline adopt the core modules of the Amadeus Altéa Suite, in order to enhance its reservation, inventory and departure control processes.
21 May 2014
Southwest Airlines (NYSE: LUV) and Amadeus IT Group (AMS: MC) announced today that they have entered into a joint contract for Amadeus' Altéa reservations solution that will support the carrier's domestic service. Amadeus' Altéa reservations solution currently supports the Company's international service, and Southwest has long indicated a desire to operate just one reservation system, operating multiple systems following the acquisition of AirTran and the launch of international service on Southwest. After months of due diligence, the airline selected Amadeus' Altéa solution based on a successful international launch and future capabilities.
5 May 2014
New Lufthansa website revamps the entire online purchasing experience for the traveller with a simpler, more personal and streamlined service Lufthansa.com to offer a seamless experience across both web and tablet, enabling individuals to plan their journeys according to their own preferences
10 April 2014
Major industry study written by Oxford Economics and commissioned by Amadeus, forecasts travel to grow by 5.4% per annum over the next 10 years, outpacing global GDP
Report also predicts that large emerging markets will be driving this growth, with China set to surpass the U.S to become the world's largest outbound travel market this year and the biggest domestic market by 2017
2 April 2014
Amadeus, a leading technology partner for the global travel industry, announces an agreement today with Icelandair, a customer-oriented airline and travel service company serving 31 gateways in Europe, the USA and Canada, to develop a baggage reconciliation system, Amadeus Airport BRS, capable of offering real-time, automated loading, tracking and management of baggage. As launch partner, Icelandair will deploy this solution as of mid-2014 on all its worldwide flights handled from its hub at Keflavik International Airport.
23 January 2014
Travel agents in over 60 markets will now be able to book travellers' preferred seats in Economy Class in advance of travel. Amadeus Airlines Ancillary Services solution will also enable passengers to purchase seats with extra legroom.
14 January 2014
Amadeus, a leading technology partner for the global travel industry, is once again on top of its sector's ranking as one of the leading European companies in Research & Development investment, as confirmed by the 2013 EU Industrial R&D Investment Scorecard.
21 November 2013
Amadeus, a leading technology partner for the global travel industry, has been selected by the European Travel Commission (ETC) to develop an innovative solution to promote Europe as a destination. VisitEurope is a mobile app that will help most of Europe’s National Tourism Organisations attract more tourists. The solution is also part of the “Destination Europe 2020” strategy, a joint initiative between the European Commission and ETC to strengthen the image of Europe in long-haul markets through promotional activities and the implementation of new technologies in cooperation with major industry stakeholders.
19 November 2013
Today, IdeaWorksCompany, the foremost consultancy in the area of airline ancillary revenue and Amadeus, a leading travel technology partner for the global travel industry, announce the results of The Amadeus Worldwide Estimate of Ancillary Revenue, which projects that airline ancillary revenue will reach $36.1 billion worldwide in 2012. Earlier this year, Amadeus and IdeaWorksCompany reported the ancillary revenue disclosed by 50 airlines for 2011. These statistics were applied to a larger list of 176 airlines to provide a truly global projection of ancillary revenue activity by the world’s airlines in 2012. The Amadeus Worldwide Estimate of Ancillary Revenue marks the third year Amadeus and IdeaWorksCompany have offered a projection of global ancillary revenue activity.
29 October 2013
A major independent global study released today appeals to the airline industry to take a fresh look at the age-old frustration of delayed or cancelled flights, in order to drive loyalty and reduce the impact of irregular operations on its customers, both now and in the future.
5 September 2013
SAS to migrate as launch partner to Amadeus’ new Altéa origin & destination revenue management solution.
Amadeus to open, a dedicated ‘Centre of Competence’ in revenue management in Copenhagen, Denmark.
12 June 2013
Amadeus today announces that it has signed a long-term e-Commerce agreement with Air France-KLM, the leading French-Dutch airline group. Amadeus’ agreement with Air France-KLM, which is effective worldwide, will see the airline group use Amadeus’ shopping technology for a further five years across both its domestic and international websites.
5 June 2013
Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, has announced that Saudi Arabian Airlines (Saudia), a member of the SkyTeam Alliance, has signed up for Amadeus new Passenger Revenue Accounting solution.
6 May 2013
Airline customers such as Southwest Airlines will benefit from regionalized technology expertise, service and support
Dallas, Texas, April 22, 2013: Amadeus, a leading technology partner for the global travel industry, announced today the opening of a new office in Dallas, Texas, as part of its ongoing growth in North America and commitment to serving the IT needs of airline customers in the U.S. and Canada.
"The time was right for us to capitalize on our growing momentum in the region and establish operations in Dallas. This is another milestone in our airline IT focus and efforts and assures that we are best serving the needs of our airline partners here," said Scott Gutz, president and CEO, Amadeus North America.
22 April 2013
Amadeus today announces that it has acquired the CRM and loyalty solutions division of Turkey-based Hitit Computer Services. Hitit Loyalty is the market leader in the airline loyalty space, in terms of customers.
8 April 2013
SriLankan Airlines, the national carrier of Sri Lanka, and the Amadeus IT Group, a leading technology partner for the global travel industry, today announce a landmark agreement that will see the airline migrate to Amadeus’ full Altéa suite by 2014. The deal, which is the first of its kind for Amadeus in the Indian subcontinent, will enable both SriLankan Airlines and its sister airline, Mihin Lanka, to adopt Amadeus’ next generation IT suite in order to manage its mission-critical reservations, ticketing, inventory and departure control processes.
7 February 2013
Amadeus, a leading technology partner for the global travel industry, today announces an agreement with dnata, one of the world's largest combined air services providers, to implement Amadeus Altéa Departure Control's Flight Management solution in their centralised load control offices (CLC) in Dubai. The airport ground handler, part of the Emirates group, is now present in 75 airports in 38 countries. The deal spans all Emirates and flydubai domestic and international flights and over 100 other dnata customer airlines using the system.
29 October 2012
EVA Airways will be the first Asian carrier to implement the new Amadeus Altéa Revenue Management system – which brings a mix of traditional airline revenue management techniques, paired with demand forecasting and advanced decision support tools.
11 October 2012
Amadeus today announces that British Airways has become the first airline to sign for Amadeus' new Passenger Revenue Accounting solution. British Airways will benefit from Amadeus' user-friendly, web-based system, which employs state-of-the-art technology in order to transform revenue accounting from a labour-intensive task to a fast, flexible strategic function.
4 September 2012
IdeaWorksCompany, the foremost consultancy in the area of airline ancillary revenues, and Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announce the results of the Amadeus Review of Ancillary Revenue Results for 2011. IdeaWorksCompany researched the financial filings made by 108 airlines all over the world, 50 of which disclose ancillary revenue activity, to identify that the ancillary revenue reported by airlines grew to €18.23 billion in 2011. This represents ancillary revenue growth of 66% in two years from the 2009 result of €10.95 billion.
23 July 2012
Amadeus today announces it has signed a global partnership agreement with Akamai, the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere, to improve the performance of all web-based services and applications used by Amadeus and its customers, including airline e-Commerce websites and Amadeus’ own suite of booking tools.
13 June 2012
Reinventing the Airport Ecosystem’ reveals how airports could adopt Mini-city, Walkway, Bus Station and Shopping Mall operating models to meet consumer demands and drive non-aviation revenue. New study also explains how travellers would like the airport experience to evolve and how the airport ecosystem will be re-invented through partnership.
24 May 2012
Southwest Airlines, the largest U.S. carrier in terms of domestic passengers boarded consistently ranked number one in customer service by the Department of Transportation (US), and Amadeus IT Group announced today that they have entered into a joint contract for Amadeus’ Altéa reservations solution that would support the carrier’s international service. Now that the contract is finalized, the two companies will work closely together to implement Amadeus’ technology to allow Southwest to operate international flights in 2014. AirTran Airways, a wholly-owned subsidiary of Southwest Airlines, currently serves international destinations. As the AirTran international flights transition to Southwest, Amadeus will support Southwest’s international flying.
19 April 2012
Move enables launch partner airlines Finnair and Egypt Air to grow revenue by facilitating the interline sale of ancillary services.
A significant percentage of bookings made through the Amadeus system are created through interline partnerships, which represent a huge commercial opportunity for the industry.
30 January 2012
'From Chaos to Collaboration', a new research study commissioned by Amadeus, challenges the travel industry to overcome the uncertainty and stress of modern-day travel, through the application of new technologies and innovations.
Augmented reality, gamification*, intelligent passenger records, long range biometrics and the rise of the wellbeing agenda to drive change in the next decade and beyond, heralding a new era of industry and travel collaboration.
11 January 2012
Amadeus today announces that Finnair, the national flag carrier and largest airline in Finland, has chosen Amadeus Dynamic Website Manager to seamlessly tailor its customers´ online experience, whilst driving conversion rates for the airline at the same time.
17 November 2011
Ancillary revenue has become a crucial component in the global airline industry's profit toolbox. The International Air Transport Association slashed its 2011 industry profit outlook to USD 4 billion and revealed that carriers will spend USD 10 billion more on jet fuel this year. 'Airline Industry 2011 Profit Outlook Slashed to USD 4 Billion' IATA press release dated 6 June 2011. The USD 32.5 billion contributed by ancillary revenue has lifted the airline industry from a loss making position and continues to provide a very effective hedge against runaway fuel bills. Earlier this year, Amadeus and IdeaWorks reported the ancillary revenue disclosed by 47 airlines in 2010. These statistics were applied to a larger list of more than 200 airlines to provide a truly global projection of activity for 2011. The Amadeus Worldwide Estimate of Ancillary Revenue for 2011 is the second year Amadeus and IdeaWorks have undertaken the task of calculating global ancillary revenue activity.
19 October 2011
Amadeus is working with SITA, the world's leading specialist in air transport communications and IT solutions, to empower Amadeus Altéa customers to offer real-time baggage tracking information and worldwide baggage reconciliation to passengers, whilst reducing the costs associated with mishandled baggage.
6 September 2011
Korean Air, South Korea's flagship airline, and Amadeus announced a partnership that will power the future of the Korean travel industry. Korean Air will transform its passenger service systems by migrating to the full suite of Amadeus' Altéa Customer Management Solution. Furthermore, Korean Air's subsidiary TOPAS, Korea's leading travel information system provider, has selected Amadeus as the platform for its next generation travel agency reservation system.
23 May 2011
Amadeus today announces it has signed a strategic IT agreement with AviancaTaca, the Latin American airline group, that simultaneously marks TACA as the 100th airline to choose Amadeus' Altéa customer management system. Whilst the group has to date been using various modules of the Altéa customer management system, as part of the new agreement and in line with its internal modernisation process, AviancaTaca will now adopt the complete Altéa platform across the entire group.
15 Feb 2011
Amadeus and Air Canada, the flag carrier and largest airline in Canada, today announce a contract extension that will see the airline continue to use Amadeus technology to power its consumer and agency websites. Under the terms of the new contract extension, Air Canada will continue to benefit from Amadeus' advanced technology to power its websites and the faring behind its global call-centre and airport operations. With a strong presence across 15 countries, Air Canada has one of the world's most innovative online strategies that include flexible travel date searches, 'a la carte' ancillary services, third party ancillary products, such as insurance, and online services including re-booking and upgrades.
31 Jan 2011
Amadeus has been highlighted as one of the leading companies in Europe for investment in Research & Development (R&D) by the European Commission (EC). Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
10 Jan 2011
Air France-KLM to further integrate both carriers' operational processes by transitioning from legacy systems to Amadeus' industry-leading inventory solution
21 Sep 2010
IdeaWorks, the foremost consultancy focused on airline ancillary revenues and Amadeus today announce preliminary results of the Amadeus Guide to Ancillary Revenue by IdeaWorks. Findings show the airline industry's ancillary revenue tidal wave continued in 2009 with more carriers disclosing millions - and billions - in ancillary receipts in financial reports. The 43 percent increase over 2008 also reflects new a la carte fees and commission-based services
21 Jul 2010
Amadeus today announces a number of initiatives as part of its commitment to deliver a comprehensive, multi-channel ancillary services solution to enable airlines to maximise revenue profitably and deliver unmatched levels of customer service
6 Jul 2010
Amadeus today announces that Saudi Arabian Airlines has successfully migrated to the Reservation and Inventory modules of its next-generation Altéa Customer Management System (CMS) and core components of the Amadeus e-Commerce suite. Following last month's migration, the airline has already registered a significant increase in bookings with online sales now representing over 20 per cent of total bookings which shows a healthy growth on previous figures
5 May 2010
Amadeus today announced record performance of its airline IT business and strategy highlights for 2010. Amadeus' airline IT division has seen a strong uptake of its flagship solution, the Altéa Suite, which enables airlines to seamlessly manage their customers from their shopping experience to check-in. Over the course of 2009, Amadeus' data centre processed 238 million passengers boarded from airlines using Altéa, 23% more than in the previous year. This represents 11% of the world's air traffic
4 May 2010
LOT Polish Airlines and Amadeus today announce the expansion of their IT partnership agreement with the adoption of the Star Alliance Common IT Platform (CITP) inventory module, provided by Amadeus. LOT, which has been a user of Amadeus' Altéa reservation system since 2003, will now add the Amadeus Altéa inventory module to its customer management system. After the implementation, which is expected to be completed by the second half of 2010, the airline will manage both reservations and inventory from an integrated, new generation technology platform
8 Mar 2010
Asiana Airlines and Amadeus today announced the signing of a Memorandum Of Understanding (MOU) to commence detailed evaluation of the Amadeus Altéa Customer Management System (CMS). Under this MOU, Asiana will set the timelines for their assessment and planning for the future implementation of Altéa. Once implemented, the Altéa solution will manage all reservation, inventory and departure control processes for Asiana, delivering a fully integrated Customer Management System
4 Mar 2010