Altéa No. 1 Customer Management Solution

With 150 airlines already using at least one core component of Altéa, Amadeus is now the market leader in passenger service systems, with 30% market share.

New clients continue to join this unique common platform, and many Altéa Reservation airlines are moving towards the full Altéa Suite to reap the benefits of integration and seamless management of the full customer travel experience.

Altéa airlines enjoy the continuous upgrade and enrichment of the common platform but can always implement specific functionality on demand to differentiate themselves.

Amadeus Altéa airlines span all sizes, ranging from 70 million to below 1 million passengers, and have various levels of sophistication. The flexibility and modular structure of Altéa enables them to match both their current and future needs.

The Altéa community embraces airlines from every part of the world. Unlike many competitors, Amadeus has a truly balanced customer base, enabling genuine experience sharing across national and regional boundaries.

Faster & better integration with your alliance partners

Amadeus Altéa accelerates the seamless integration of alliance partners and ensures significant savings on integration costs.

In 2005, Altéa was selected as the Common IT Platform for the Star Alliance. Altéa is also becoming the de facto solution of choice for Oneworld and Skyteam, with key players already using the platform.

Community development for free

This unique advantage of joining the Amadeus common platform enables each airline to benefit from our economy of scale of development.

Amadeus' objective is to maintain a state-of-the-art customer management solution which can serve the needs of every airline.

This common platform approach entails upgrading the platform continuously, not only to incorporate new industry mandates but also to fulfil new needs that are emerging within an evolving market.

Amadeus is committed to delivering 50 man years of common development every year, without taking into account development work undertaken on Altéa Reservation, which is supported by our GDS activity.

It makes sense to share. But this community model is especially unique in the airline IT industry, where the norm used to be that each airline adopted its own solution - as well as the high maintenance cost attached to it.

The largest e-ticketing network

Amadeus is the number one IT provider of e-Ticketing solutions - more than 85 airlines, carrying more than 345 million passengers between them, currently use Amadeus e-Ticket Server.

Even more importantly, over the years Amadeus has built a leading e-ticketing network, connecting more than 278 airlines, as well as interfacing with all the main Departure Control Systems currently in use.

This unique network enables any new customer to interline very quickly with any of these 278 airlines - and more as the Amadeus e-Ticketing network develops further.