Amadeus Ticket Changer overview
Amadeus Ticket Changer is a new generation solution, which was launched in 2004 and is already used by major airlines from all regions to completely automate the tedious ticket change process.
Amadeus Ticket Changer is based on ATPCO category 31 rules and combines the state-of-the-art Amadeus Fares & Pricing Engine with powerful and multi-channel ticketing functionality. For any specific ticket change, it immediately calculates the price difference in the currency required and enables you to instantly issue the new ticket through all your direct channels, offline as well as online.
This solution can be implemented within 3 months and the Amadeus consulting team can guide you through the process of filing your fare rules in Category 31.
Amadeus Ticket Changer will save a lot of time for both your agents and your customers while ensuring that you collect all the significant extra charges associated with ticket changes.
Main Amadeus Ticket Changer features
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Immediate display of current fare info |
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Manage change for any type of ticket |
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Manage all types of change |
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Automatically calculate new ticket price |
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Display full ticket change information |
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Automatically prepare accounting and travel documents |
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Available across all direct sales channels |
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Easy connection to all sales channels |
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Advanced functionality |
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Main Amadeus Ticket Changer options
Amadeus Ticket Changer offers you the following unique option to further simplify the ticket change process for both your agents and your customers.
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Amadeus Ticket Changer Shopper |
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User interface
Amadeus Ticket Changer can easily be integrated with the interface of your direct sales channels:
Interface for reservation agents
If you are not yet using Altéa Reservation Desktop, Amadeus Ticket Changer can easily be customised to fit the cryptic or graphical interface you currently use.
Altéa Reservation Desktop
Graphical interface
Cryptic interface if required
Interface for airline website
Amadeus Ticket Changer can easily be customised to fit the graphical customer interface of your website.
Amadeus e-Retail Engine interface
Example
Interface for Amadeus Ticket Change Shopper
Amadeus Ticket Changer Shopper can easily be customised to fit the graphical customer interface of your website or reservation agent.
Example
Interface for self service check-in kiosk.
Amadeus Ticket Changer can easily be customised to fit the graphical customer interface of your self service check-in kiosk.
Business impact
With Amadeus Ticket Changer, you can achieve multiple business benefits. In particular, it enables you to collect additional revenues associated with ticket change and improve the productivity of your customer service agents.
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Revenue protection from ticket change
Minimise revenue leakage due to manual pricing errors and non-collection of penalty fees and additional collections
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Increased productivity
Save as much as 15 to 25 minutes per ticket change for all ATO/CTO or call centre agents by automating the process and enabling your customers to do it themselves online
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Customer satisfaction
Enable your customers to change their tickets in 5 minutes with transparent information
Offer multiple change options (ATC shopper)
Enable your customers to change their tickets online -
Reduced administration costs
Eliminate the cost to correct pricing errors made by travel agencies by using the same proven ticket change process (if they use Amadeus Ticket Changer)
Reduced cost of ADM administration -
Efficient IT model
Move to variable IT cost and benefit from shared development
Reduced total cost of ownership
Who can use it?
Over 45 airlines of all sizes and from all parts of the world have chosen to use Amadeus Ticket Changer.
Amadeus Ticket Changer can be used by any airline, with or without Altéa Reservation.
However, airlines using Altéa Reservation or Amadeus Ticketing Platform will not only benefit from further automation to issue travel documents, but also from faster and more cost-effective implementation as well as the guarantee that the two solutions will evolve smoothly in the future.
Implementation
Amadeus has already implemented Amadeus Ticket Changer for all types of airlines in every region of the world, with or without Altéa Reservation.
The implementation can be undertaken before or after migrating to Altéa Reservation.
If you are already using Amadeus Ticketing Platform, the implementation can be done as soon as you have validated your Category 31 rules.
Implementation on a different reservation and ticketing platform takes between 2 and 4 months, depending on your integration needs.
You should start filing and validating ATPCO Category 31 rules as soon as possible, as the process might take several months. An Amadeus implementation team is available to help you with this.
Why take Amadeus Ticket Changer?
- Collect significant revenue, which you would otherwise lose on ticket changes
- Save as much as 80% of the time required to change a ticket
- A truly international solution, supporting all currencies, all tickets, all channels
- Take advantage of a unique combination with a shopper solution to provide multiple ticket change options in one go
- Enjoy immediate and seamless integration with Altéa Reservation and Amadeus Ticketing Platform, which enables you to also automate the re-issue
Customer feedback
Amadeus Ticket Changer enables us to drastically streamline our business process to change and re-issue tickets. This enhances our agents productivity, provides more responsive service to our customers whilst at the same time capture additional revenues in terms of new fares and other fees which can often be lost.
Tom Källstrom
VP, e-Business Development, Commercial Division
