Amadeus Ticket Changer Shopper

Amadeus Ticket Changer Shopper A fully integrated online shopping solution for ticket re-issue

Amadeus Ticket Changer Shopper

Amadeus Ticket Changer Shopper delivers a flexible and transparent online ticket re-issue tool. It enables your customers to search for alternative flights that best meet their needs, and then change their tickets themselves.

Bringing together the automation of Amadeus Ticket Changer and the calendar search and up-sell features of Amadeus e-Merchandise, Amadeus Ticket Changer Shopper delivers a superior customer experience, minimises your costs and enhances your revenues - all in the one package.

Amadeus Ticket Changer Shopper features

Online automated ticket change
  • Eligibility check
  • Calendar search display showing up to 200 travel alternatives
  • Choice of display options – one-way or itinerary
  • Unlimited re-issues prior to departure, plus one permitted after first departure
  • Re-issue up to 9 passengers in one go
  • Clear display of old and new fares, plus extra charges to pay
Comprehensive solution
  • Can change tickets issued via any channel
  • Supports international currencies
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Business impact

With Amadeus Ticket Changer Shopper, you will reduce call volumes to your call centres, deliver superior customer service and reinforce your ability to collect ticket change fees.

  • Reduced Costs

    Enhance your online capabilities and reduce the volume of calls to your call centres

  • Customer Satisfaction

    Give your customers all of the tools they need to be able to mange their own travel and find the travel solutions that best meet their needs

  • Increase Revenues

    Automatically and consistently collect ticket change fees
    Maximise up-sell by clearly displaying multiple alternatives on the one screen

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Who can use it?

Amadeus Ticket Changer Shopper can be used by any airline. Airlines using other components of the Amadeus e-Commerce suite will in particular benefit from seamless and immediate integration.

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Implementation

Depending on your current e-Retail infrastructure, Amadeus Ticket Changer Shopper can be implemented in as little as a few weeks.

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Why take Amadeus Ticket Changer Shopper?

  • Promote customer self service and reduce call centre costs
  • Generate up-sell opportunities by clearly displaying multiple options
  • Empower you customers, leading to increased satisfaction and loyalty
  • Enjoy immediate and seamless integration with Amadeus e-Commerce solutions, AltéaReservation and Amadeus Ticketing Platform
  • Reinforce your ability to fully collect ticket change fees
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