Amadeus e-Service overview

Amadeus e-Service is a comprehensive online servicing solution, which gives your customers the opportunity to serve themselves over the internet between booking and check-in.

Customers can perform real-time re-booking and the modification of travel services like excess baggage, miles redemption and the purchase of additional travel vouchers.

Amadeus e-Service is fully customisable and available in 26 languages.

Amadeus e-Service is the key to ensure customer loyalty, decrease calls to your call centres and help you to sell additional services.

User interface

Amadeus e-Service is a fully customisable solution, which offers the ability to completely adapt the look and feel to suit your corporate image. It is available in 26 languages.

Business impact

With Amadeus e-Service, you can not only offer full self service prior to check-in, but also obtain additional revenue from up- and cross-selling.

• Customer satisfaction

  Boost customer loyalty by providing a very efficient and comprehensive service

• Increased revenue

  Maximise the revenue per customer by offering additional chargeable services and charging for booking changes prior to check-in

• Reduced costs

  Outsource post-sales servicing to your customers and reduce the cost of award reservation and servicing

• Efficient IT model

  Move to variable IT cost and benefit from shared infrastructure and community development. Manage the e-Service Solution in various markets cost-efficiently
  Reduce total cost of ownership

Who can use it?

Amadeus e-Service can be used by any airline, especially those already using a commercial website. It is already used by 15 airlines around the world.

Airlines already using Amadeus e-Retail (and Amadeus e-Merchandise) will experience benefits from having a single IT supplier to support their whole.e-commerce solution and enjoy faster and seamless integration.

Amadeus offers full set-up and assistance services to airlines implementing Amadeus e-Service.

Implementation

Amadeus can implement Amadeus e-Service for all types of airlines and in all configurations: either stand alone, or together with Amadeus e-Retail or Amadeus e-Merchandise and/or Altéa Reservation.

The implementation can be undertaken simultaneously with Amadeus e-Retail and Amadeus e-Merchandise and takes 3 months on average, including the time to customise the interface.

Why take Amadeus e-Service?

• Increase your customer loyalty by offering an end-to-end online experience
• Increase your penetration of online markets
• Increase the usage of your business-critical direct online channels
• Move your customers towards self servicing
• Leverage Amadeus' extensive e-commerce experience
• Fully customise your website to suit your markets and corporate look and feel
• Ensure rapid and risk-free roll-out

Customer feedback