Amadeus e-Merchandise overview

Amadeus e-Merchandise is a must-have solution which complements your website and simplifies your customers' buying experience dramatically while at the same time increasing your yield.

It allows you to easily group fares into product families and then offer, in response to each customer request, the most relevant range of fares over several dates of departure.

Amadeus e-Merchandise is currently used by 60 airlines, which enjoy a significant increase in their yield, website usage and customer satisfaction.

Amadeus e-Merchandise is available in 26 languages and can be rolled out globally very quickly. Airlines using Amadeus e-Merchandise will also benefit from Amadeus' consulting services in e-commerce.

User interface

Amadeus e-Merchandise is a fully customisable solution with the ability to completely adapt the look and feel to suit you. It is available in 26 languages.

Business impact

With Amadeus e-Merchandise, you can strengthen customer loyalty and increase your yield and revenue at the same time.

• Increased yield

  Maximise the yield per online booking by offering not only the lowest fare, but also a choice of dates and various fares with clear fare conditions
  Average online yield increase of 8%

• Increased revenue

  Increase your online sales and market share
  Average online revenue increase of 30%

• Customer satisfaction

  Boost customer loyalty by providing very efficient service and multiple choices

• Efficient IT model

  Move to variable IT cost and benefit from shared infrastructure and community development. Manage the shopping solution in various markets cost-efficiently
  Reduce total cost of ownership

Who can use it?

Amadeus e-Merchandise can be used by any airline that is already equipped with a commercial website.

It is already used by 60 airlines in more than 90 markets around the world.

Airlines already using Amadeus e-Retail can take advantage of a single IT supplier to support their whole e-commerce solution and enjoy faster and seamless integration.

Amadeus offers full set-up and assistance services to airlines implementing Amadeus e-Merchandise.

Implementation

Amadeus has already implemented Amadeus e-Merchandise for all types of airlines and in all configurations: either stand alone, or together with Amadeus e-Retail and/or Altéa Reservation.

The implementation can be undertaken simultaneously with Amadeus e-Retail and Amadeus e-Service and takes 3 months on average, including the time to customise the interface.

Why take Amadeus e-Merchandising?

• Increase the yield per online booking
• Offer the most efficient and transparent shopping experience for your customers
• Further develop your share of the online marketplace and accelerate the shift from offline to online booking
• Fully customise your shopping solution - not only the fare families, but also the look and feel
• Leverage Amadeus' extensive experience in e-commerce and benefit from consulting services
• Adopt a cost-efficient IT model, enabling continuous upgrade via community development
• Use a single supplier for your e-commerce solution (for airlines already using Amadeus e-Retail) and ensure faster and seamless integration

Customer feedback