Altéa Self-Service Check-in is the best way for airlines that are already using Altéa Departure Control to develop self-service check-in as quickly as possible.
It supports multiple check-in channels, such as kiosks, internet, mobile and SMS, and offers consistent customer service, regardless of the channel used.
Altéa Self-Service Check-in also ensures an unrivalled level of reliability due to its unique architecture and integration with Altéa Departure Control.
| Basic check-in features |
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| Seamless integration with Departure Control |
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| Multi-channel |
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| Customisable |
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The interface of Altéa Self-Service Check-in is fully customisable, regardless of the chosen channel. Branding, screen layout, text and language can all be modified to ensure a consistent and relevant approach to customer communication.
All screens are designed to be clear, intuitive and easy to use.
Improve passenger experience by easier booking and check-in with no need for re-identification. Enable easy seat change selection.
Fully supported by agent check-in device, the kiosk offers passenger the ability to queue less and to perform their check-in by themselves. Benefit from its easy deployment.
Fully paperless and all in hand, this solution offer passengers the ability to perform their check-in completely autonomously and to receive their mobile boarding pass which will also enable easier boarding.
This channel enables to propose pro-active check-in to passengers by SMS.
It sends passenger check-in confirmation by SMS.
The passenger is also informed of the seat number and timings (boarding, flight delays..) by SMS.
With Altéa Self-Service Check-in, you can slash check-in costs and gain access to additional revenue streams, while also offering enhanced customer service.
Reduce the number of airport desks and infrastructure usage, printing and stationery costs
Save an average $3.00 per self-service check-in
Comprehensive, consistent multi-channel offer leads to greater usage of self-service channels
Targeted and easy-to-buy up-sell and cross-sell offers
Increase revenue per passenger boarded
Offer differentiated service to high value customers
Comprehensive coverage of flights and connections
Ensure consistent business strategy is applied across all channels
Offer flexibility to change flights, seats and buy additional services
Increase revenue from repeat customers
Move to variable IT cost and benefit from shared infrastructure and community development.
Reduce total cost of ownership
Altéa Self-Service Check-in can be used by any airline using Altéa Departure Control – Customer Management.
Ideally, Altéa Self-Service Check-in should be implemented at the same time as Altéa Departure Control – Customer Management.
Self-service channels can be implemented simultaneously or one by one. We shall work extensively with you to ensure that the implementation runs as quickly as possible and with the minimum of disruption to airline operations.
Amadeus has proven experience in deploying self-service check-in applications, as well as Departure Control System migration.
Since implementing the Internet channel within the Amadeus Self-Service Check-in solution, Air Caraibes has experienced a 40% increase in the number of customers using our website to check in. This translates into reduced costs at the airport and customer empowerment.
Yoann Paulin
IT Director
Air Caraibes