Altéa Self-Service Check-in

Altéa Self-Service Check-in Empower your customers and reduce check-in costs

Altéa Self-Service Check-in overview

Altéa Self-Service Check-in is the best way for airlines that are already using Altéa Departure Control to develop self-service check-in as quickly as possible.

It supports multiple check-in channels, such as kiosks, internet, mobile and SMS, and offers consistent customer service, regardless of the channel used.

Altéa Self-Service Check-in also ensures an unrivalled level of reliability due to its unique architecture and integration with Altéa Departure Control.

Main Altéa Self-Service Check-in features

Basic check-in features
  • Delivers all required check-in functionalities
  • Customer identification via multiple means
  • View and change seat assignment
  • Return and through check-in
  • Multiple passenger check-in
  • View, change and validate frequent flyer number
  • Print boarding pass and itinerary / send mobile boarding pass
  • Provide flight, airport and bag drop-off information
  • Supports common user CUSS kiosks
Seamless integration with Departure Control
  • Integration with Altéa Departure Control provides customers with a consistent check-in experience regardless of their choice of self-service or agent check-in
  • Leverages Altéa DCS business rules and consideration of customer value to offer optimised seating, onload and re-grade
Multi-channel
  • Available for internet, kiosk, mobile and SMS check-in
  • Seamless integration with your website and mobile portal
Customisable
  • Ability to customise branding, screen layout, language, text and process flows
  • Check-in process flows can be adapted according to the check-in scenario, eliminating unnecessary steps
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Graphical user interface

The interface of Altéa Self-Service Check-in is fully customisable, regardless of the chosen channel. Branding, screen layout, text and language can all be modified to ensure a consistent and relevant approach to customer communication.

All screens are designed to be clear, intuitive and easy to use.

Internet check-in

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Internet check-in

Improve passenger experience by easier booking and check-in with no need for re-identification. Enable easy seat change selection.

Kiosk check-in

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Kiosk check-in

Fully supported by agent check-in device, the kiosk offers passenger the ability to queue less and to perform their check-in by themselves. Benefit from its easy deployment.

Mobile check-in

Fully paperless and all in hand, this solution offer passengers the ability to perform their check-in completely autonomously and to receive their mobile boarding pass which will also enable easier boarding.

SMS Check-in

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SMS check-in

This channel enables to propose pro-active check-in to passengers by SMS.
It sends passenger check-in confirmation by SMS.
The passenger is also informed of the seat number and timings (boarding, flight delays..) by SMS.

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Business impact

With Altéa Self-Service Check-in, you can slash check-in costs and gain access to additional revenue streams, while also offering enhanced customer service.

  • Reduce check-in cost

    Reduce the number of airport desks and infrastructure usage, printing and stationery costs
    Save an average $3.00 per self-service check-in

  • Reduce time to market

    Comprehensive, consistent multi-channel offer leads to greater usage of self-service channels

  • Increase revenue

    Targeted and easy-to-buy up-sell and cross-sell offers
    Increase revenue per passenger boarded

  • Increase customer satisfaction

    Offer differentiated service to high value customers
    Comprehensive coverage of flights and connections
    Ensure consistent business strategy is applied across all channels
    Offer flexibility to change flights, seats and buy additional services
    Increase revenue from repeat customers

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development.
    Reduce total cost of ownership

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Who can use it?

Altéa Self-Service Check-in can be used by any airline using Altéa Departure Control – Customer Management.

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Implementation

Ideally, Altéa Self-Service Check-in should be implemented at the same time as Altéa Departure Control – Customer Management.

Self-service channels can be implemented simultaneously or one by one. We shall work extensively with you to ensure that the implementation runs as quickly as possible and with the minimum of disruption to airline operations.

Amadeus has proven experience in deploying self-service check-in applications, as well as Departure Control System migration.

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Why take Altéa Self-Service Check-in?

  • Develop self-service check-in as fast as possible with a comprehensive multi-channel solution and slash check-in costs
  • Take advantage of perfect integration with Altéa DC to ensure consistency of service across all channels
  • Create and capture up-sell and cross-sell opportunities
  • Ensure high service levels and improve customer check-in experience
  • Benefit from a single supplier for the entire scope of departure control
  • Efficient IT model
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Customer feedback

Since implementing the Internet channel within the Amadeus Self-Service Check-in solution, Air Caraibes has experienced a 40% increase in the number of customers using our website to check in. This translates into reduced costs at the airport and customer empowerment.

Yoann Paulin
IT Director
Air Caraibes

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