Altéa Departure Control - Customer

Altéa Departure Control - Customer Transform your customers' experiences.at the airport

Altéa Departure Control - Customer overview

Altéa Departure Control - Customer is an innovative, new generation customer-centric airport customer management system.

Altéa Departure Control - Customer has been designed to automate as much as possible all airport processes - from check-in to disruption. It enables you to support 100% self service check-in as well as offering preferred service to your most valuable customers.

Seamlessly integrated with Altéa Reservation and Inventory, it also enables you to remove the usual constraints of operating windows and apply revenue management techniques until the very last minute before departure.

The ultimate solution for implementing new generation airport processes and mastering the whole customer experience, Altéa Departure Control - Customer facilitates agent activities and optimises every revenue opportunity.

Main Altéa Departure Control - Customer features

Customer Value
  • Used throughout all airport processes
  • Adaptable to each airline using business rules
Check-in
  • Simplified customer-centric identification
  • Smart workflow
  • Automated validation of tickets, regulatory checks and through check-in etc
  • Flow forward search for earlier flight possibility
Self service support
  • Advanced self service logic
  • 100% self service enabled (including disruption handling)
  • Easy integration with Altéa multi-channel self service application
Customer management
  • Full automation of activities
  • Proactive onload and re-grade
  • Automated, optimised seating
  • Same seat map used for pre-seating and departure
Baggage management
  • Automated enforcement of airline baggage policies
  • Easy collection of baggage fees
  • Integrated with automated baggage systems
Disruption management
  • Powerful decision support tool
  • Process starts as soon as flight information is updated
  • Automated or guided transfer of passengers
  • Priority given according to customer value
Boarding management
  • Customer tracking
  • Centralised control of flight departures
  • Integrated dynamic agent alert system
top

Main Altéa Departure Control - Customer options

Altéa Departure Control - Customer can be customised to meet your specific business needs by choosing additional functionality from the following options:

Altéa Check-in Desktop
  • Enable efficient workflows and dynamic customer management
Altéa Self Service Check-in
  • Empower your customers and provide a full multi-channel self service solution, including self transfer and up-selling
Altéa Passenger Watchlist
  • Automatically identify undesirable customers
Altéa Ticket Blacklist
  • Automatically check for fraudulent tickets
Altéa Airport Link
  • Manage communication services with your airport stations
Altéa Customer Value
  • Used throughout all airport processes and adaptable to each airline using business rules
top

User interface

The best way for airline airport agents to access Altéa Departure Control is to use Altéa Check-in Desktop, a fully graphical user interface with dynamic workflows.

Check-in interface

Click to enlarge

Check-in interface

This easy-to-use workflow driven user interface ensures that the check-in experience is quick and customer oriented

Seat selection

Click to enlarge

Seat selection

The seat map is shared by reservations and departure control to ensure a seamless seating process

More on Altéa Check-in Desktop

It is possible for Altéa Departure Control - Customer to also be integrated with a specific check-in front-end that you may want to keep.

Your customers can of course also use Altéa Departure Control to check-in directly, using a self service interface.

The Altéa Self Service Check-in Solution provides a comprehensive multi-channel solution.

Altéa Self Service Check-in Kiosk interface

Click to enlarge

Altéa Self Service Check-in Kiosk interface

More on Altéa Self Service Check-in
top

Business impact

Altéa Departure Control - Customer delivers multiple business benefits. In particular, you can use it to increase airport agents' productivity, increase customer satisfaction at the airport and maximise revenue opportunities.

  • Increased productivity

    Save time for all your airport customer service agents at check-in, collection of excess baggage, boarding and to manage disrupted passengers
    Automation of back office tasks
    Increase customer agents' productivity by up to 30%

  • Increased revenue

    Collect all excess baggage charges and ensure that any seats released at the airport are immediately available for re-sale
    Ensure excess baggage collection.
    Increase total revenue by up to 0.1% thanks to real-time integration with inventory and reservation systems

  • Customer satisfaction

    Speed up check-in, apply customer preferences for seating consistently, enable effective service recovery actions and give priority to high-value customers (seating, denied boarding, upgrade, disruption management)
    Increase revenue from repeat customers

  • Cost reduction

    Reduce cost of penalties due to visa irregularities as well as cost of flight delays due to passengers
    Save the cost of a specific seat map for DCS

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development
    Reduce total cost of ownership

top

Who can use it?

Altéa Departure Control - Customer is available to all airlines using Altéa Inventory.

Qantas and Finnair are the first airlines to use Altéa Departure Control - Customer in all their domestic and international airports, and numerous airlines will follow (South African Airways, Lufthansa, El Al, Saudi Arabian Airlines, British Airways etc).

top

Implementation

Amadeus will work with you to define the best strategy for the roll-out of Altéa Departure Control - Customer to your airport stations while ensuring perfect service continuity.

The speed of implementation depends on the number of airport stations, but is typically between 1 and 6 months. It is further facilitated by the reduced training required for Altéa Check-in Desktop.

Amadeus already has a significant and proven track record in fast and successful DCS implementation.

top

Why take Altéa Departure Control - Customer?

  • Simplify and speed up your core customer processes at the airport and increase the productivity of your agents
  • Ensure a superior customer experience at the airport and deliver differential service according to customer value
  • Exploit all last minute airport revenue opportunities and avoid regulatory penalties
  • More efficient IT model
  • Fast and secure implementation
  • Take advantage of perfect integration with Altéa Reservation, Altéa Inventory and Altéa Departure Control - Flight
  • Match your workflows to your operational and customer needs
top