Altéa e-Ticket Synchroniser

Altéa e-Ticket Synchroniser Eliminate mismatches between bookings and e-tickets

Altéa e-Ticket Synchroniser

Altéa e-Ticket Synchroniser identifies, notifies and corrects discrepancies between flight bookings and their corresponding electronic tickets.

Customers often change their bookings, but their electronic tickets may not always be re-validated or re-issued to reflect the changes. If this is the case, a customer will not be able to use self service check-in devices and will face additional delays at the check-in desk.

Altéa e-Ticket Synchroniser detects and corrects mismatches before the customer arrives at the airport to improve customer service and reduce airport costs, while also improving enforcement of change fees and fare conditions.

Main Altéa e-Ticket Synchroniser features

Customised detection of mismatch
  • Real-time detection of any e-ticket mismatch following a booking change
  • Detection when PNL is generated prior to check-in
  • Detection at customised times before departure, with ability to target only high-risk flights
Customised notification
  • Banner displayed whenever PNR is retrieved, until the agent takes corrective action
  • Reports to the airline and/or travel agency
  • Alerts the customer via SMS messages to inform them that their ticket needs to be updated
  • Warning flags to alert check-in staff
Business rules
  • To guide corrective actions, rules can be defined to determine if the original or any other coupons on the e-Ticket server match the booking "fully", "loosely" or "not at all"
top

Main Altéa e-Ticket Synchroniser options

If you choose to implement Altéa e-Ticket Synchroniser, there is one additional option you should consider:

Automatic Ticket Synchroniser
  • Integration with Amadeus Ticket Changer to determine if the fare used on the e-ticket is changeable, requires penalty, needs to be re-issued or cannot be applied to new flights. Amadeus Ticket Changer calculates any payment required and can re-issue the ticket automatically
top

Business impact

With Altéa e-Ticket Synchroniser, you can deliver improved customer service and enhance your customers' experience at the airport while, at the same time, reducing costs and increasing revenues.

  • Higher productivity

    Less time spent by airport staff on dealing with unmatched bookings

  • Reduced costs

    More frequent usage of self service check-in facilities

  • Customer satisfaction

    Far less customer check-in problems

  • Increased revenue

    Better enforcement of change fees and fare conditions

top

Who can use it?

Altéa e-Ticket Synchroniser can be used by any airline which uses Altéa Reservation. Additional benefits are generated if you also use Altéa Inventory and/or Amadeus Ticket Changer.

top

Implementation

Amadeus has considerable experience in the implementation of e-ticketing platforms and associated functionalities. We shall work with you to determine the best method of managing a quick and risk-free implementation.

top

Why take Altéa e-Ticket Synchroniser?

  • Reduce the number of customers needing ticketing service at the airport
  • Minimise customer inconvenience and frustration
  • Increase usage of self service check-in facilities
  • Protect revenue derived from ticket changes
top