Overview of our hosting services

The main business drivers today are cost reduction and short time to market. At the same time, IT management processes are getting more and more complex due to changing business requirements.

Our customers can benefit from our operations experience in the way that we provide highly reliable IT services which reduce their time to market and cost.

Under the umbrella “Hosting Services”, we provide services throughout the entire IT life cycle: from consulting, planning, design, construction, acceptance, transition and fulfillment to service support.

The service offering portfolio covers a wide range of applications, technologies, systems, software and network solutions while at the same time, keeping costs and management overheads at a minimum. The portfolio has been especially designed to support the strategic business and IT goals of world-wide customers with highest demands on process and service efficiency.

Depending on your individual requirements, we basically support two service models:

• Full managed services – we take over the full responsibility for the application stream and/or business critical processes.
• Half managed services – we are responsible for the IT platform only, with you managing your own applications

Range of services

The following range of services are offered and can be “packaged” on demand:

• Technical due diligence
• Systems platform, database and network design
• Procurement of systems, networks and software licenses
• Project management services
• Customization, administration and maintenance of systems & associated processes
• IT security management
• Data back-up and storage management
• Pro-active information systems management to avoid potential problems
• Systems, network and application monitoring using automation tools for alarming
• Performance management and capacity planning
• 24/7 system operations and support on a global basis
• High service level metrics on end-to-end availability
• Incident, problem, change and escalation management
• Help Desk / 2nd and 3rd level support services
• Quality management and continuous improvement
• Dedicated account and service management
• Documentation and regular reporting on service level and system performance

Optional services:

• Business process, IT infrastructure and network consulting services
• Business continuity and disaster recovery services
• Network and communication services
• Relocation services without downtime
• Maintenance of separated environments for staging changes (Test, Pre-production, Production)
• Custom development and project services
• Educational services
• On-site support

Benefits

• Minimize your investments in own infrastructure
• Provide better performance, more reliable, secure and faster delivery
• Reduce your resource utilisation and time to market
• Lead to satisfied users, customers and positive image
• Provide you with sustainable competitive advantage

Why take it?

Partner with new ideas

Leverage Amadeus’ business, process and technology consulting services and discover how to streamline your core processes in order to achieve sustainable competitive advantage.

Help in adapting to change

Change experts and certified project managers accompany you through all phases of the transformation process. A wide range of technologies, systems, software and network services are supported to provide you highest quality and availability – not only when it comes to large amounts of data and high numbers of transactions.

Proven, secure and established

Your data are processed in an intelligent building – a high security facility with built-in fallback, business continuity and disaster recovery capabilities. This best-in-class blue chip data centre in Erding allows us to provide round the clock superior availability and it is fully owned and managed by Amadeus.

Supplier of trust

Our Help Desks care about your inquiries round the clock and our global operations teams guarantee you fast service recovery and seamless problem resolution – no matter where in the world you are.

Tangible business value

Our “capacity of demand” concept provides you the flexibility to order capacity exactly for your business needs. Operational best practices with strong process automation and a truly global operations structure ensure high quality services on 24/7 hour basis in a cost effective manner. You can concentrate on your strategic development, growth and success of our core business, whilst maintaining your reputation and competitive strength.

Customer focused partnership

Amadeus is your partner – you can rely on us as your one-stop shop IT services provider.