Overview of our learning and support services

We aim to offer airlines a total solution, therefore Amadeus is offering a comprehensive range of learning and support services from our regional service management centers based in Miami, Bogota, London, Nice, Munich, Bangkok and Sydney.

Amadeus Learning Services offer an innovative, cost-effective method to help your staff acquire new skills and knowledge through varied training solutions and documentation materials. These range from traditional instructor-led training to self-directed e-learning, leaving open the option to select a mix of learning methods.

With Amadeus Support Services, you can get all the support you need to optimize the performance of your Amadeus solutions and to accelerate the time to problem resolution, through technical and functional assistance on our products and solutions.

Whether it be learning or support, Amadeus is clearly in the best position to deliver optimal efficiency on these services that are tightly linked to the solutions.

Learning services

Amadeus offers various learning methods:

• Amadeus e-Learning
• Amadeus Instructor-led Training
• Amadeus Blended Learning

Amadeus e-Learning

Just imagine you could minimise your overall training costs yet give your agents all the benefits of e-learning. Well, with Amadeus e-Learning Services you can!

Amadeus e-Learning is designed to give a guided, self-directed learning experience that combines both the flexibility of online learning and the safety of hands-on practice. It offers not only e-Learning content but also services and technology, and maximises the training experience with relevant, flexible online learning.

Benefits:

• Available anywhere, anytime
• Optimises training cost management

Amadeus Instructor-led Training

Amadeus offers a comprehensive instructor-led training portfolio of courses about the Amadeus solutions that best fit your training needs. Our highly skilled in-house instructors offer their expertise to help your trainers to rapidly master the solutions.

They conduct a course either in the classical way, a physical classroom, or via a virtual classroom.

Virtual Classroom Training allows you to participate in live training events without the need to travel. You attend the training, participate in lab exercises, ask questions, and receive feedback, just as you would do in a conventional classroom, except that, you do this from the convenience of your desk or anywhere else where there is an Internet connection.

Benefits:

• Builds up staff competencies on Amadeus Solutions

Amadeus Blended Learning

Blended Learning is a carefully selected combination of learning methods and delivery media to maximize the effectiveness of training and the efficiency of the learner.

A blend could include e-Learning modules to learn the basics, Virtual Classroom Training for more advanced topics, and a discussion forum to receive support from the trainer or other participants. Other blends could include traditional classroom training, chat sessions, online assessments, and documentation.

Benefits:

• Provides the trainee with greater flexibility for learning
• Better matches the trainees’ preferred learning style

Amadeus Documentation Services

Anyone can build a system, but the ones that succeed are those than can be used and understood by users with the minimum of training and support. This means capturing best practices and specialist knowledge, recording it clearly and communicating it to the relevant people in the most effective way.

Amadeus technical writers have a strong appreciation of our target audience and help deliver our solutions, no matter how sophisticated, to novice and expert user alike, with easy-to-read, easy-to-use documentation support – User Guides, Quick Cards, Product and System Online Help, e-Learning Tutorials and Reference Manuals

Benefits:

• Increases competitiveness and productivity
• Reduces training costs
• Provides high quality deliverables, standard or business-specific

Support services

Amadeus Support Services offers a range of services that enable you to match the management style of your production environment and to build a close relationship with Amadeus who will deliver timely and reliable service to help ensure your operations success. We will work with you at all times to deliver high quality Support Services.

Amadeus Help Desk Services

Amadeus is committed to provide the assistance you need to optimize the performance of your Amadeus Solutions and to manage your business operations more effectively.

Staff at our regional service management centers based in Miami, Bogota, London, Nice, Munich, Bangkok and Sydney are always available to respond to any technical or functional questions that you may have when using Amadeus Solutions. You can be sure that your requirements will always be met!

To give customers the flexibility to choose the level of service that best fits their organization (Level 2 and Level 1 support), Amadeus has segmented the customer service offering with baseline and premium services. Baseline services are free of charge following specific conditions whereas premium services are invoiced to customers.

In addition, Amadeus has established formal escalation procedures to facilitate complex problem resolution. Problem escalation is coordinated by enlisting the skills of key problem-solving specialists throughout Amadeus and with business partners.

Benefits:

• Ensures business continuity
• Offers revenue protection

Customer Care Services

Our goal is to achieve the highest possible level of customer satisfaction. To do this, we adopt a systematic, customer-focused approach to solving your claims issues, handling your complaints, and sending you notifications to cover potential outages which could have a negative impact on your business.

Benefits:

• Prevents potential business impact
• Acts as a claim arbitrator

e-Support Centre

The Amadeus e-Support Centre is a web portal designed specifically to provide 24x7 support services for our customers. A full range of support services is available at your fingertips and will help you in your day-to-day activities. Our self-service support tools enable you to maintain and update your systems. You can browse our knowledge base and have easy access to support information to find solutions, as well as read about the latest troubleshooting tips and Amadeus support services.

Benefits:

• 24/7 access to support information
• Browser based access to wide knowledge base

Why take it?

Whether you are looking for learning or support services, Amadeus can propose optimized levels of service. By having direct access to the required expertise, Amadeus is best positioned to provide:

• The most integrated end-to-end solution
• The best response times
• The most cost effective solution