Overview of our bespoke & system integration services
With Amadeus Bespoke & System Integration Services, our customers can benefit from the services provided by Amadeus development teams and project managers to go beyond the baseline solutions offering, both in terms of customization and frequency of releases. Any modifications or additions to the standard products can be considered in the context of fully managed custom development/integration projects.
Such developments can either be driven as one-off projects (Bespoke Developments, Web Design Services - WDS) or as a longer term recurrent initiative (Competency Center – CC).
In all cases, BSI Services open access to highly specialized (and potentially dedicated) development skills. They enable full customization of the solution to the customer’s context and requirements, while shortening total time required for migration and ongoing evolution.
Our development teams
Our teams of developers offer a unique set of skills. We basically draw from dedicated staff but also from resources that have developed our Altea and e-Commerce products.
Whenever specific expertise is required on a particular project, we pull it directly from Amadeus R&D teams. This is made possible through carefully managed processes and planned resource allocations.
With this resource sharing process in place, Amadeus is in a position to provide highly specialized skills in all these areas that are linked to the Altea and e-Commerce solutions portfolio.
Types of assignments
Bespoke Development Services can be provided in these instances where the Airline needs complementary development work to be done on Altea solutions while ensuring full consistency with the community products.
Web Design Services can be provided to fully customize the look-and-feel of e-Commerce solutions, to build some internal logic into the pages and to fill-in any functional “gaps” within a well defined project and methodology framework.
Whether it be for Altea or e-Commerce related developments, a Competency Center can be set-up to provide consultancy and development services on a continuous basis, together with a governance process, Key Performance Indicators, and minimum committed resources.
Bespoke Development services
Why use us?
Our bespoke development teams can handle fully managed development / integration projects on top of Altea solutions. Our value lies in a few unique benefits.
You can benefit from our industry recognized leadership and experience for guaranteed results, highest quality in developments.
You can benefit from the most integrated developments in line with the airline community e.g. product APIs, maintenance, evolution.
We deliver best performance and time to market, along with the most cost effective approach.
Proven Methodology
Amadeus Bespoke and System Integration Services has a unique and integrated methodology that relies on complete collaboration between the airline’s professionals and Amadeus development teams. Through their collective expertise and understanding of business and technical requirements, our project managers will devise the best suited solution for the airline’s needs.
Web Design services
Why use us?
- Extensibility through open standards for third party software and new feature integration
- Customization, allows for unique web experience
- Fastest time-to-market for new releases, and product and services updates
- Seamless content integration
- Benefit from our industry recognized leadership and experience for guaranteed results
Proven Methodology
Amadeus WDS uses a proven 5-step implementation methodology to ensure the quickest time-to-market and the most efficient solution roll-out process available.
Essential to the success is the collaborative approach that directly involves the airline in all stages of the process and requires their validation at all stages.
The Project team therefore includes an e-commerce team from the airline.
Dedicated extranet
The airline benefits from its own dedicated extranet site to ensure quick, secure communications and information flow.
Furthermore, the extranet will generate benefits such as easy and secured sharing of project plans and status reports, contact details, documentation, functionality test pages and PTR/CR status details and much more.
Competency Center
A competency center provides all the benefits of Bespoke Development Services or WDS and the additional benefits of exclusive resources dedicated to one airline only, leading to productivity gains and a team that is fully in sync with the customer airline’s needs.
The competency centre concept is that of a cross functional team dedicated to the airline, which will provide an outstanding level of service. This team will consist of a number of key resources from various teams, amongst which are Web Design Services, Quality Assurance and Operations. This will allow the airline to prioritize and have their needs delivered seamlessly.
The competency centre features a governance model which includes frameworks for monitoring and managing the competency centre, including the master plan, customer prioritization, efficient time-to-market, joint steering committees and joint teams for product definition. The competency centre can be extremely flexible in terms of its structure and responsiveness to scale up and scale down requirements.
As part of the overall benefit of the Competency Center Amadeus will be in a position to offer consultancy and recommendations on large change requests, thereby minimizing the development required and ensuring best practices are used to recommend the design of the User Interface.
Amadeus continues the close relationship with its client airline after the site is up and running by maintaining and further enhancing the site to meet the airline’s changing needs.
Qantas Airways Solution Showcase
Time to Market and excellence in project management
Amadeus WDS implemented and fully customized the Amadeus Award Calendar solution for Qantas.
- Qantas frequent travelers now have the largest choice of any award booking solution available on the market today, thanks to the tailored WDS developments.
- The unique business concept of the Amadeus Competency Center (CC) guarantees optimal results through dedicated resources at all stages of the WDS project. The CC members contain a high level of cross functional expertise at all relevant levels that are intricately involved with the project. As such all relevant items are foreseen and dealt with in a timely and constructive manner making sure the project stays on track and is always geared to optimizing the WDS solution to the airline’s needs.
- Qantas’ Award Calendar implementation was a showcase of project management excellence. The project’s resolute deadlines, technical sophistication and involvement of the Amadeus and Qantas teams plus 21 other partner airlines all attest to Amadeus WDS professionalism and dedication.
Customer references
Leading global carriers such as Air Canada, bmi, Cathay Pacific, Etihad, Lufthansa, Finnair and Qantas are Amadeus WDS clients.
