Overview of our consulting services

Our consultancy approach is based on world-wide proven experience in the deployment of our best-in-class Altea and e-Commerce suites.

We offer a full portfolio of consulting services for airlines and airports of all sizes, to help them leverage the full value of their IT investments. You can rely on our teams of experienced professionals to assist you in developing, implementing , optimizing and maintaining these business critical IT systems.

Our consultants have deep industry knowledge coupled with sharp solutions expertise. This positions them ideally to help implement best practices and insure business objectives and performance targets are reached within minimal time while reducing costs and risks.

Our IT solutions are built to evolve and last for extensive periods of time. So is the working relationship that is built by our consultants. Our teams are not there for a one-off assignment but for building a long lasting partnership with our customers.

These are the main reasons why our customers consistently rate us as better when compared to other business consulting firms.

Our consultants

Our consultants all share a mix of strong airline industry background, functional expertise and methodological knowledge.

They are all part of an international line of business that builds upon exchange of best practices, know-how and projects at a global level.

A typical consulting assignment will always involve a senior lead consultant to manage the engagement, together with a team of senior and junior consultants that is sized as required.

Our staff of full-time consultants will also provide you with access to the knowledge and collective experience of the whole Amadeus Group.

Type of assignments

Our Airline IT Consulting group originates from the need expressed by our customers to find a full service offering when migrating to Altea solutions.

In that context, most of our assignments have initially been in providing consultancy along the whole solution implementation cycle.

We have also built a dedicated e-Consulting group that can bring sharp e-Commerce expertise to airlines and help them improve their online business performance by reducing costs, increasing yield and accelerating online growth.

Airline IT Consulting services

A typical Airline IT Consulting assignment

Airline IT Consulting benefits

Whether you are a small or large airline, our teams of consultants enable you to:

• Maximize the value of your IT solution
• Transform your processes to align and exceed industry proven practices
• Manage the change journey to the shortest cutover dates
• Define a long term roadmap to continuously assess and extend the value of your IT solution
• Build and extend a long term high quality relationship with a proven business partner

e-Consulting services

Amadeus e-Business consulting services include two proven subscription-based services to optimize and accelerate your airline’s online business:

Amadeus e-Merchandise Optimiser maximizes the profit Amadeus Flex Pricer gives an airline. Through the delivery of customized analytical reports, an airline gets precise and reliable data to optimize its e-commerce site.

Amadeus e-Business Accelerator offers an always-open access to a continuous feed of real-time data that an airline can use to fine-tune its e-commerce site. Airlines are able to pinpoint advertising costs, optimize online purchasing behavior and maximize product conversion rates.

Type of assignments

The e-business consulting practice has been involved with small and large airlines in the following areas:

• Campaign and newsletter Tracking
• Custom Analytics UI Creation
• Custom Report Development
• Clarifying Site Goals
• Defining KPIs
• Website Usability
• Merchandising
• Search Engine Optimization Planning
• Search Engine Marketing Strategy
• Pricing
• Benchmarking
• Web Analytics Training (Marketing, Sales, RM, ...)
• Web 2.0 Functionality
• A/B Testing

Finnair Solution Showcase

Stay ahead of the competition with Amadeus e-Consulting services

With the e-Merchandise Optimizer and Amadeus e-Business Accelerator, Finnair has managed to:

• Concentrate Finnair marketing efforts online
• Block and control unwanted robot activity
• Improve online efficiency by defining search strategy and metasearches which resulted in 8% improvement in the online transaction search
• Optimize the e-commerce platform (by allowing Finnair to better leverage its offered routes and identify and reduce by 4% inefficient faring requests)
• Evaluate the performance of the e-commerce platform (store and product performance, conversion rate) and obtain tailored reports needed to get the most out of its e-commerce site through maximized efficiency and cost reduction.

Sales & Distribution Consulting

No two airlines are the same but certain distribution needs can be categorised and catalogued around key business issues, namely; your costs, change management, volumes, and yield – all these in the name of maximising profits.

Consulting packages to answer your distribution needs:

Why take it?

But what makes Amadeus Airline IT consulting different from other consulting firms?

Our consultants have built a unique expertise focused around the Airline industry, IT and the whole scope of Amadeus Altea solutions. They share common objectives with the rest of the Amadeus organization. They are clearly in the best position to deliver along a number of key axes:

• Optimize the migration path to the solution
• Reduce gaps to secure cutover dates
• Insure full synchronization with implementation teams
• Reduce direct/hidden costs
• Capitalize on other similar IT migration projects
• Develop the highest quality level partnership
• Build a long term, long-lasting working relationship from pre to post-implementation and beyond
• With any airline or airport
• In any country