A new travel industry report, Navigating the Airport of Tomorrow, identifies changing attitudes to the modern airport and charts the airport systems and technologies that over the next ten years will attempt to solve passenger frustrations whilst also delivering the much anticipated "total travel experience".
Authored by Norm Rose of Travel Tech Consulting Inc, the report reveals that passengers across the world are regularly still suffering significant problems whilst at the airport including when checking-in, collecting and dropping off baggage and passing through security checks.
Using data from the report, the exclusive infographic focuses on the passenger journey through the airport and examines how specific emerging technologies such as the mobile boarding pass, improvements around RFID for baggage systems and improved airport operations will be applied to solve the challenges of the airport experience.
Navigating the Airport of TomorrowClick on image to enlarge infographic
Key findings of the report:
To fulfill the vision of the airport of tomorrow all stakeholders from the airline industry must be interconnected with technologies that will help enhance the customer experience, improve customer loyalty and reduce airport disruption. These technologies include:
Altéa Departure Control – Customer Management, the ultimate new generation solution
Altéa Departure Control – Customer Management has been designed to automate as much as possible all airport processes – from check-in to disruption. It enables airlines to support 100% self-service check-in as well as enhancing the passenger experience through differentiated customer service.Find out more on the Amadeus blog