Increase your productivity

Simplify the life of your operational agents

Amadeus' new generation IT solutions have been designed to automate and simplify as much as possible the core processes of an airline.

Your employees can increase efficiency by using business rules, smart workflows and intuitive graphical user interfaces.

Schedule management agents

  • Automated reception and publication of schedules
  • Flight dressing using market pair logic
  • Automation of massive schedule change
  • Efficient workflow for manual re-accommodation of passengers
  • Business rules to change seating policies or introduce new products
  • Easy management of codeshare flights

Flight controllers or analysts

  • Automated prioritisation of workload
  • Synthetic flight reports, gathering all necessary data to take critical decisions

Reservation agents

  • Instant retrieval of the frequent flyer or customer profile from alliance and airline partners using the reservation platform
  • Automated update of the Passenger Name Record with the customer profile
  • Immediate retrieval of PNR
  • Easy management of group reservations
  • Automated validation of credit card
  • Automated ticket change
  • Automated e-ticket synchronisation
  • All necessary reservation and service applications integrated into one interface
  • Smart workflow and dual mode (cryptic/graphical)
  • Fast, integrated cross-selling of additional travel content (hotel, car, etc) via the graphical interface
  • Call centre dynamic desktop integrated with computerised telephony

Airport customer service agent

  • Instant retrieval of customer profile and journey history
  • Customer identification via multiple means (ID, name, etc)
  • Smart check-in workflow
  • Automated regulatory and ticket blacklist checks
  • Integrated payment of excess baggage via.credit card
  • 100% through check-in
  • Automated management of disruption
  • Automated selection of priority customers in the case of overbooking
  • Easy offloading of baggage
  • Detailed issuance of boarding pass
  • Bar code check-in and boarding

Airport load planners

  • Interface, gathering all assigned flights and necessary information into one screen
  • Detailed activity plan with automated alerts
  • Automated loading for all aircraft
  • Easy manual loading with immediate calculation
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Outsource to your customers

Amadeus offers all the necessary self service solutions to enable your customers to manage themselves - from reservation to check-in - while ensuring that they receive the same level of service as when using an agent.

Online reservation

  • Self-booking engine with all required options
  • Calendar search display to speed up the process and enable a more educated decision
  • Secured online credit card payment
  • Self service ticket change with full transparent information
  • Easy and integrated purchase of additional travel content (hotel, car, etc)

Self service check-in

  • Multi-channel self service check-in solution (internet, kiosk and soon mobile)
  • Easy change of ticket via all self service check-in channels
  • Easy upgrade and purchase of 'à la carte' services or additional travel content (hotel, car, etc) on self service channels
  • Self transfer via a kiosk in the case of disruption
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Expected productivity gain & financial benefits

Expected productivity gain & financial benefits

Amadeus' automated and business rule driven new generation IT solutions enable airlines to increase the productivity of numerous operational agents, and benefits can be seen as early as right after the first few months of implementation (immediately in the case of automation).

The financial value of these productivity gains depends on each airline's processes, the current number of employees and range of wages.

As a guide, airlines generally estimate the value of productivity gain due to the use of Amadeus Solutions on average as between 1% and 2% of the total cost of operational employees (including schedule and inventory management agents, reservation agents, airport customer service agents and airport load planners).

Source: Amadeus Value Proposition workshops.

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Most relevant Amadeus Solutions to improve your customers' experience

Most relevant Amadeus Solutions to increase your productivity

Amadeus' new generation IT solutions have been designed to automate and simplify as much as possible the core processes of an airline.

Full Altéa Suite (Reservation, Inventory, Departure Control)
  • Automate as much as possible schedule and inventory management, reservation, check-in and boarding processes and simplify the change of main business parameters
Amadeus e-Retail Amadeus e-Service
  • Lett your customers manage the full booking process
Amadeus Ticket Changer
  • Drastically simplify ticket change for your agents and let your customers do it by themselves at home or through an airport kiosk
Amadeus Self Service Check-in
  • Let your customers do their own check-in and eventually manage their own disruption options
Altéa Automated Schedule & Re-accommodation
  • Automatically process schedule changes and automatically transfer customers who are impacted by schedule changes
Altéa Departure Control - Flight
  • Enable agents to manage more flight departures and centralise load planners
Altéa Free Flow Codeshare
  • Simplify implementation and management of codeshare flights dramatically
Altéa Automated Customer Transfer
  • Speed up the transfer of disrupted customers to alternative flights at the airport
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